List of related questions and answers «Integration with telephony services»
PBX and onebox integration
The application contains data for connecting to the AMI on the telephony server. When calling from onebox (contact, call from the application), the...
Ringostat calls
Connected the integration https://gps-khm.1b.app/app/ringostat-new/settings/ Documentation for which I configured https://help.ringostat.com/knowle...
the button to listen to the recording of conversations is not in its place
I am attaching a screenshot, while there is also this button on top
How is it possible to set up a call by number before the manager enters the order?
It is possible to set it up so that in the general list of orders you can immediately make a call to the client without falling into the order and ...
Call recording not playing
In the Events application, the quality department employee does not play records of conversations, although all accesses in contacts, telephony and...
phone number is not detected when viewing call events
Why is the call event not detecting a number as a customer that exists in contacts?
Problem connecting Box Ringostat integration due to custom url crm
There was a problem connecting the integration due to the custom url of our crm profile. According to the standard, the url should look like http...
SMS not sent
When sending SMS from an employee's card, an error appears: login or password is not entered in the SMS integration settings. At the same time,...
Can't listen to calls from CRM
Tell me please, I can not listen to a single call from the CRM. When you click on listen, an error pops up (sound recording is temporarily not avai...
Doesn't detect call source from Ringostat
Greetings! We have Ringostat telephony installed, and when calling the event source, the field that was transmitted by Ringostat utm_source is reco...
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