List of related questions and answers «Integration with telephony services»
Call events are not being pulled correctly
Before moving the system to a new server, it worked as follows: Outgoing calls from the employee who makes the call (internal number) are recorded ...
Can't listen to phone call
There was already a topic https://crm-onebox.com/ru/support/telephony/10641-net-vozmozhnosti-proslushat-za... I clarified with the client t...
Can't listen to call recording
There is an event http://crm.enzim.biz/admin/shop/event/51760/ in it there is a call recording, but the opportunities cannot be listened to. What i...
OneBoxOS. The process from the pop-up window is not created.
In the settings of the pop-up window there is such a block (Fig. 1) The process from the pop-up window is not created, but jumps to the preliminar...
OneBoxOS. The save button is selected sometimes as a string
In the ringostat, when trying to make a call, the "make a call" button is sometimes not pressed, but falls through and becomes like a str...
OS - Integration not working
I connected the MyCalls service for a trial period, but the integration does not work, calls are not transferred to Box. Tell me, where is the prob...
Configuring click2call
Connected telephony Kyivstar- https://onebox.mim.kiev.ua/app/kyievstar/ The token is correct. There are events. But I can't make a call via cli...
Auto dialing clients
Good afternoon. Tell me if it is possible to use the onebox system in conjunction with binotel to automatically call customers using a recorded con...
Audio files of conversations
Good afternoon. 1. Are the audio files of conversations from Binotel being recorded in CRM now? 2. If so, can they be removed?
OS. No popup on calls
Here is the manager http://crm.osd.ua/app/contact/4306/ the ringostat login baldinelliua_151 is tied to it In the previous version, the pop-up wind...
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