List of related questions and answers «Integration with telephony services»
Incoming calls are not recorded
Our Box has integration with Binotel. Previously, call records were saved by Box, now they are not. "Do not upload conversation recordings to ...
Call popup not showing
Good afternoon! The pop-up window is not displayed for incoming and outgoing calls. Asterisk integration
Calls from Kyivstar Telephony are not synced
Good afternoon! We have configured the integration of call records from Telephony into CRM. Now calls are not transferred to CRM, what could be the...
Can't listen to audio recordings
Good afternoon. CRM is connected with binotel telephony. Binotel, for its part, added a domain, server ip address, push api is enabled on the follo...
Setting up Binotel
How to set up so that all conversations with the client go to the CRM, regardless of the BP on it. Is it possible? Or do you need to stamp on all s...
Refine into action Turn a call into a process
https://crm.mebelok.com/dashboard/ https://crm.mebelok.com/admin/auto/action/minute/edit/ The action Turn a call into a process is configured Here ...
Integration with Binotel does not work correctly
Good afternoon. Incorrect integration with Binotel: 1. there is no pop-up window about an incoming call, although the employee card has a checkmark...
Telephony RingoStat - calls to CRM are not recorded
https://crm-onebox.com/en/support/telephony/8199-telefoniya-ringostat---ne-zapis... - please answer the questions!!!! And then...
Listen to call recording
Hello! Asterisk is located on the same server as OneBox, events are transmitted to OneBox by PUSH requests. Audio recordings are created in the for...
Merging a contact in a call window
http://crm.mebelok.com/ Example, an incoming call comes from an unknown contact, the phone of this contact is displayed in the window, I understand...
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