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Telephony RingoStat - calls to CRM are not recorded

Calls to the CRM are not recorded, they are not displayed in events
Оригинальный вопрос доступен на версии: ru

Answers:

Good afternoon. Give a link to your system
14.04.2021, 11:21
Оригинальный комментарий доступен на версии: ru

14.04.2021, 11:51
Оригинальный комментарий доступен на версии: ru

When can you check?
14.04.2021, 14:10
Оригинальный комментарий доступен на версии: ru

When can you check the phone?
15.04.2021, 12:50
Оригинальный комментарий доступен на версии: ru

Good afternoon. This happens because telephony in pushes in the id field sends [id] => metkovcomua_102 or something similar. And initially, the integration was written so that a unique call identifier arrives at this id - id if simple. When real call ids are pushed into this field, and not user logins/numbers, the integration will start working correctly.
16.04.2021, 11:50
Оригинальный комментарий доступен на версии: ru

Sent your answer to RingoStat, they are checking. As soon as I get an answer, I'll let you know.
20.04.2021, 12:01
Оригинальный комментарий доступен на версии: ru

Please write the URL of the webhook you don't like and the name of the parameter. RingoStat will fix everything
21.04.2021, 12:13
Оригинальный комментарий доступен на версии: ru

It's the correct setting
RingoStat writes:
Please request a log where we sent something wrong. It should contain the url and the parameters that we passed wrong.
21.04.2021, 12:22
Оригинальный комментарий доступен на версии: ru

examples of invalid requests:
/ringostat/push/?caller=inoxstorecomua_101&calee=380964589625&status=out&id=inoxstorecomua_101
/ringostat/push/?caller=inoxstorecomua_101&calee=380966220995&status=out&id=inoxstorecomua_101
/ringostat/push/end/?duration=6&status=out&id=inoxstorecomua_101&filename=
ps just go through all the pushes on the screen and fix the parameters.
23.04.2021, 17:09
Оригинальный комментарий доступен на версии: ru

Суханицкий Андрей OneBox CORP
OneBox Corp - Интегратор
Personal license
As far as I know, there the names of the parameters were previously mixed up or something like this.
In general, you need to go to the webhook settings and change the settings. More details here https://youtu.be/mSPMRWj-ucg
26.04.2021, 22:29
One Bogs - One Genius Оригинальный комментарий доступен на версии: ru

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