Telephony RingoStat - calls to CRM are not recorded
Calls to the CRM are not recorded, they are not displayed in events
Original question is available on version: ru
Answers:
Good afternoon. Give a link to your system
14.04.2021, 11:21
Original comment available on version: ru
14.04.2021, 11:51
Original comment available on version: ru
Good afternoon. This happens because telephony in pushes in the id field sends [id] => metkovcomua_102 or something similar. And initially, the integration was written so that a unique call identifier arrives at this id - id if simple. When real call ids are pushed into this field, and not user logins/numbers, the integration will start working correctly.
16.04.2021, 11:50
Original comment available on version: ru
Sent your answer to RingoStat, they are checking. As soon as I get an answer, I'll let you know.
20.04.2021, 12:01
Original comment available on version: ru
Please write the URL of the webhook you don't like and the name of the parameter. RingoStat will fix everything
21.04.2021, 12:13
Original comment available on version: ru
It's the correct setting
RingoStat writes:
Please request a log where we sent something wrong. It should contain the url and the parameters that we passed wrong.
RingoStat writes:
Please request a log where we sent something wrong. It should contain the url and the parameters that we passed wrong.
21.04.2021, 12:22
Original comment available on version: ru
examples of invalid requests:
/ringostat/push/?caller=inoxstorecomua_101&calee=380964589625&status=out&id=inoxstorecomua_101
/ringostat/push/?caller=inoxstorecomua_101&calee=380966220995&status=out&id=inoxstorecomua_101
/ringostat/push/end/?duration=6&status=out&id=inoxstorecomua_101&filename=
ps just go through all the pushes on the screen and fix the parameters.
/ringostat/push/?caller=inoxstorecomua_101&calee=380964589625&status=out&id=inoxstorecomua_101
/ringostat/push/?caller=inoxstorecomua_101&calee=380966220995&status=out&id=inoxstorecomua_101
/ringostat/push/end/?duration=6&status=out&id=inoxstorecomua_101&filename=
ps just go through all the pushes on the screen and fix the parameters.
23.04.2021, 17:09
Original comment available on version: ru
As far as I know, there the names of the parameters were previously mixed up or something like this.
In general, you need to go to the webhook settings and change the settings. More details here https://youtu.be/mSPMRWj-ucg
In general, you need to go to the webhook settings and change the settings. More details here https://youtu.be/mSPMRWj-ucg
26.04.2021, 22:29
Original comment available on version: ru
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