Questions and answers Integration with telephony services. OneBox Forum

4 answer

OneBox Corp - Інтегратор

Personal license

31.01.2021, 18:44

Evaluate the refinement of access rights for conversation recordings

Improve access rights to download the recording of the conversation. For example - Role 1 cannot download, but role 2 can download and listen

7 replies

Суханіцький Андрій

OneBox CORP

OneBox Corp - Інтегратор

Personal license

31.01.2021, 18:39

Evaluate Telephony Improvement

Since the department has 1 telephone and up to 5 employees, then: 1) it is necessary to set the priority of the call receipt depending on the role ...

1 answer

Андрій

29.01.2021, 12:31

Call to group API call creation

Call to group API call creation It is necessary to send a call to a group of managers through api. Hence the question: Is it possible to pass sever...

9 replies

Роман

28.01.2021, 14:10

Callback on status change

Can the system send callbacks when the order status changes?

1 answer

Petrechko Vasyl

Personal license

25.01.2021, 14:22

Auto redial to customers in the specified stages

Good afternoon. Does the box have auto-dial functionality? Briefly explain what I want to implement: There are orders in the status "new. Call...

1 answer

Роман

22.01.2021, 08:47

Test mode for webhooks

Hello. We are going to integrate data transfer from the Zadarma service via API - https://zadarma.com/en/support/api/#call_tracking Is it possible ...