Pop-up windows of KyivStar do not appear on incoming or outgoing calls

Are there push notifications from Kyivstar on the specified calls?

[quote] Tyndyk Maxim Vadimovich Administrator wrote: Are there push notifications from Kyivstar on the specified calls? [/quote] ummm How is it and where can I check/see it?

[quote] Legeza Vyacheslav Valerianovich wrote: How is it and where can I check/see it? [/quote] You showed the logs in the description here https://crm-onebox.com/support/telephony/5722-oshibka-pri-vhodyashchih-zvonkah-kievstar/#answer14902. In the same place, look for the corresponding number by the corresponding numbers

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Legeza Vyacheslav Valerianovich wrote: How is it and where can I check/see it? [/quote] You showed the logs in the description here https://crm-onebox.com/support/telephony/5722-oshibka-pri-vhodyashchih-zvonkah-kievstar/#answer14902. In the same place, look for the corresponding number by the corresponding numbers [/quote] here are the logs for the call at 12:21 [file]2967[/file] [file]2968[/file] there was an incoming answered and unanswered

Unanswered does not interest me - no windows are shown on past calls. On entering there is no window? Does the user have a number registered to which they call, the status is Work, are the windows turned on?

[quote] Tyndyk Maxim Vadimovich Administrator wrote: There is no window for incoming [/quote] on an incoming call, an outgoing window is displayed There is no number in the window that calls from [file]3058[/file] [quote] Tyndyk Maxim Vadimovich Administrator wrote: The user has a registered number to which they call, [/quote] registered [file]3059[/file] [quote] Tyndyk Maxim Vadimovich Administrator wrote: Work status [/quote] included [file]3060[/file] [quote] Tyndyk Maxim Vadimovich Administrator wrote: windows included? [/quote] included [file]3061[/file] here are the three events that are displayed with the right customer who called [file]3062[/file] here are the push notifications for incoming calls [file]3062[/file] what needs to be done to make the popup appear displaying the full name of the client who is calling, not the employee, whose phone is being called

[quote] Tyndyk Maxim Vadimovich Administrator wrote: There is no window for incoming [/quote] on an incoming call, an outgoing window is displayed There is no number in the window that calls from [file]3064[/file] [quote] Tyndyk Maxim Vadimovich Administrator wrote: The user has a registered number to which they call, [/quote] registered [file]3065[/file] [quote] Tyndyk Maxim Vadimovich Administrator wrote: Work status [/quote] included [file]3068[/file] [quote] Tyndyk Maxim Vadimovich Administrator wrote: windows included? [/quote] included [file]3070[/file] here are the three events that are displayed with the right customer who called [file]3071[/file] here are the push notifications for incoming calls [file]3071[/file] what needs to be done to make the popup appear displaying the full name of the client who is calling, not the employee, whose phone is being called

[quote] Tyndyk Maxim Vadimovich Administrator wrote: There is no window for incoming [/quote] on an incoming call, an outgoing window is displayed There is no number in the window that calls from [file]3063[/file] [quote] Tyndyk Maxim Vadimovich Administrator wrote: The user has a registered number to which they call, [/quote] registered [file]3066[/file] [quote] Tyndyk Maxim Vadimovich Administrator wrote: Work status [/quote] included [file]3067[/file] [quote] Tyndyk Maxim Vadimovich Administrator wrote: windows included? [/quote] included [file]3069[/file] here are the three events that are displayed with the right customer who called [file]3072[/file] here are the push notifications for incoming calls [file]3072[/file] what needs to be done to make the popup appear displaying the full name of the client who is calling, not the employee, whose phone is being called

You show in your card that everything is included, but you call another user and it doesn’t show up? Once again - give me an example of an incoming call log and a link to the problem user.

[quote] Tyndyk Maxim Vadimovich Administrator wrote: You show in your card that everything is included, but you call another user and it doesn’t show up? Once again - give me an example of an incoming call log and a link to the problem user. [/quote] call from OneBOx under this user http://box2.technosite.com.ua/admin/shop/users/189/ outgoing call popup not showing [file]3191[/file] i.e. click, but nothing happens I don't even know if the call is being made even though a popup should appear