List of related questions and answers «Integration with telephony services»
Telephony settings
I have a few questions regarding using phonet telephony in OneBox. 1. When an incoming or outgoing call is made, two identical call records are cr...
Integration with Ringostat
There are connection instructions on the Ringostat website https://help.ringostat.com/ru/articles/9079150-%D0%B8%D0%BD%D1%82%D0%B5%D0%B3%D1...
how to set up pop-ups when calling
I connected phonet telephony and I can't find the section where I can configure pop-ups when a client calls.
Pop-ups stopped appearing when receiving an incoming call
We use integration with binotel, they have a webhook installed Everything worked before.
Binotel telephony
Good afternoon. I want to connect an employee to Binotel telephony. I enter his number "903" in the employee card, but it says that there are not e...
0 replies
05.05.2025, 16:56
Good afternoon! Configured the action "Convert call to process" https://effetex.1b.app/app/automatization/minute/edit/#done 14 processes were creat...
Пользователь готов заплатить за решение 2$
0 replies
21.11.2024, 12:39
The manager talked to the customer, but the records of the conversations are not displayed in the card. There is a recording of the conversation in...
26 replies
06.11.2024, 15:51
Congratulations! A voice menu has been set up in telephony, where after the greeting they are offered to press 1 if they want to be called back. Ho...
0 replies
23.10.2024, 18:14
Congratulations! Unitalk telephony transfers all calls to crm, on the telephony side it is configured that the call goes from manager to manager, t...
Lines are duplicated in calls
Good afternoon. Please tell me if a successful call with the Answer status is duplicated by the employee's SIP line. https://box.fialan.com/app/ev...
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