List of related questions and answers «Integrations with messengers»
1 answer
09.04.2025, wednesday, 11:27
I. AS IT IS NOW: - System: E-chat pro application is used. - Connected channels: Viber, Telegram. - Main process: Communication between call cen...
No sound notifications when receiving new messages
When clients write to us (and in parallel, the operator can correspond with dozens of clients), the operator does not receive either an audio or vi...
9 replies
24.03.2025, 09:43
The parameter in the action - Toggle process status if closed - does not work: After the process is closed, the action does not switch to the corr...
3 answer
19.03.2025, 07:55
Action at the BP stage - Check for telegram comment in the process and switch the stage It says it runs once a minute. Will this action monitor an...
19 replies
12.02.2025, 12:55
Good afternoon, is it possible to finalize the transfer of additional data from the chat to CRM, namely, I am primarily interested in transferring ...
There is no sound notification or pop-up windows about received messages in chat
Good day! When we receive a new request in the chat, the operator, being in another program (not in the chat window), receives a sound message and ...
4 answer
04.02.2025, 21:00
I activated the widget, added a connection, entered the name, API key, etc. but no messages are coming.
No access to send messages in SRM
Hello, recently it is not possible to send messages in SRM, such a message is displayed. Literally translated as "The action is incorrect, because ...
Click the button to follow the link
The function to follow the link does not work. The link is either copied to all keys of the block, or deleted from the field. But the link does not...
"Instagram (Direct)" component
Good day We are interested in the "Instagram (Direct)" component for OneBox OS. We have quite a lot of traffic reported to Instagram, so it is very...
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