List of related questions and answers «Integration with telephony services»
Can't listen to phone call
There was already a topic https://crm-onebox.com/ru/support/telephony/10641-net-vozmozhnosti-proslushat-za... I clarified with the client t...
Can't listen to call recording
There is an event http://crm.enzim.biz/admin/shop/event/51760/ in it there is a call recording, but the opportunities cannot be listened to. What i...
OneBoxOS. The process from the pop-up window is not created.
In the settings of the pop-up window there is such a block (Fig. 1) The process from the pop-up window is not created, but jumps to the preliminar...
OneBoxOS. The save button is selected sometimes as a string
In the ringostat, when trying to make a call, the "make a call" button is sometimes not pressed, but falls through and becomes like a str...
OS - Integration not working
I connected the MyCalls service for a trial period, but the integration does not work, calls are not transferred to Box. Tell me, where is the prob...
Configuring click2call
Connected telephony Kyivstar- https://onebox.mim.kiev.ua/app/kyievstar/ The token is correct. There are events. But I can't make a call via cli...
Auto dialing clients
Good afternoon. Tell me if it is possible to use the onebox system in conjunction with binotel to automatically call customers using a recorded con...
Audio files of conversations
Good afternoon. 1. Are the audio files of conversations from Binotel being recorded in CRM now? 2. If so, can they be removed?
OS. From the pop-up call window "create process" - nothing happens
Hello! Actions "add call\sale\task" are configured from the pop-up call window. When you try to create a process - throws on the desktop ...
Assigning a client to a certain Ringostat manager
Help set up pinning a contact. For example, at the first call, the client gets to the sales managers. When calling again, the client is assigned to...
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