OS: Errors during Stream Telecom telephony
Good afternoon!
There were 2 errors in the Stream Telecom application:
1) For any type of call, the call pop-up window is not displayed, but the call itself occurs.
2) When setting up the call pop-up interface, namely "outgoing (not known number)", it gives an error. Watch the video
Original question is available on version: ru
There were 2 errors in the Stream Telecom application:
1) For any type of call, the call pop-up window is not displayed, but the call itself occurs.
2) When setting up the call pop-up interface, namely "outgoing (not known number)", it gives an error. Watch the video
Answers:
Maria
OneBox production
Employee wrote:
Updated. Try it now.
1) Still the window is not displayed (((
2) There is no error))
07.10.2021, 13:52
Original comment available on version: ru
1) Can you give a link to a contact who has this problem? Preferably on incoming calls
07.10.2021, 14:45
Original comment available on version: ru
07.10.2021, 15:00
Original comment available on version: ru
This contact is in Stop mode. In this status, the call window will not be displayed
07.10.2021, 15:31
Original comment available on version: ru
Maria
OneBox production
Employee wrote:
This contact is in Stop mode. In this status, the call window will not be displayed
Changed the status of this employee to "Working". Made an incoming call but nothing happened
07.10.2021, 15:37
Original comment available on version: ru
Tell me, what is the situation on this issue?
18.10.2021, 10:42
Original comment available on version: ru
Hello!
Can you tell me when this issue will be resolved?
Can you tell me when this issue will be resolved?
25.10.2021, 16:14
Original comment available on version: ru
Yurchenko Roman Sergeevich wrote:
Maria
OneBox production
Employee wrote:
This contact is in Stop mode. In this status, the call window will not be displayed
Changed the status of this employee to "Working". Made an incoming call but nothing happened
Masha, tell me pliz on the operational solution of the problem
on the side of Stream Telecom, specialists without your answer will not be able to solve the problem and fix it if they have a problem
27.10.2021, 16:40
Вячеслав Легеза
Original comment available on version: ru
According to the logs for today, there were only pushes to create a call
https://our-store.com.ua/admin/logs/showall/ajax/?file=streamtelecom-2021-10-27....
they did not send a push to register a call and create a call window
https://our-store.com.ua/admin/logs/showall/ajax/?file=streamtelecom-2021-10-27....
they did not send a push to register a call and create a call window
27.10.2021, 17:30
Original comment available on version: ru
Maria
OneBox production
Employee wrote:
According to the logs for today, there were only pushes to create a call
https://our-store.com.ua/admin/logs/showall/ajax/?file=streamtelecom-2021-10-27....
they did not send a push to register a call and create a call window
Mary, could you explain what this means? Is streamtelecom not transmitting or have I not set some action?
27.10.2021, 17:37
Original comment available on version: ru
if you have "Receive a list of calls via PUSH" in your telephony settings, then when streamtelecom sends a push to the system, a call window appears. If there is no window, there is either no knock from them or no checkmark. At the moment - there are no pushes from them and there is also no checkmark. There is a checkbox "Get a list of calls via CRON API" which means that the calls will be downloaded in the background using cron
Those. at the moment you will not see the call window, but calls will get into the system
Those. at the moment you will not see the call window, but calls will get into the system
03.11.2021, 12:49
Original comment available on version: ru
Mary are you talking about it? She's disabled.
StreamTelecom itself prescribed such settings
StreamTelecom itself prescribed such settings
03.11.2021, 12:53
Original comment available on version: ru
Mary just checked this checkbox. Nothing works.
The status of the employee who made the call is "Working".
What else can be?
The status of the employee who made the call is "Working".
What else can be?
03.11.2021, 12:58
Original comment available on version: ru
Yurchenko Roman Sergeevich wrote:
Mary are you talking about it? She's disabled.
StreamTelecom itself prescribed such settings
Yes, I'm talking about it. If you were advised by StreamTelecom on the necessary telephony connection settings, please contact their specialists with a question why they do not send a request to /streamtelecom/push/ so that a call window is displayed on your system
03.11.2021, 13:13
Original comment available on version: ru
The question is not relevant. So nothing worked.
10.11.2021, 13:10
Original comment available on version: ru
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