List of related questions and answers «Integration with telephony services»
Telephony settings
I have a few questions regarding using phonet telephony in OneBox. 1. When an incoming or outgoing call is made, two identical call records are cr...
Integration with Ringostat
There are connection instructions on the Ringostat website https://help.ringostat.com/ru/articles/9079150-%D0%B8%D0%BD%D1%82%D0%B5%D0%B3%D1...
how to set up pop-ups when calling
I connected phonet telephony and I can't find the section where I can configure pop-ups when a client calls.
Pop-ups stopped appearing when receiving an incoming call
We use integration with binotel, they have a webhook installed Everything worked before.
Binotel telephony
Good afternoon. I want to connect an employee to Binotel telephony. I enter his number "903" in the employee card, but it says that there are not e...
26 replies
06.11.2024, 15:51
Congratulations! A voice menu has been set up in telephony, where after the greeting they are offered to press 1 if they want to be called back. Ho...
Lines are duplicated in calls
Good afternoon. Please tell me if a successful call with the Answer status is duplicated by the employee's SIP line. https://box.fialan.com/app/ev...
There is no manager who answered the call.
Good afternoon. Please tell me, when calling our SIP number 380442233232 in onebox the call to this number is recorded but there is no manager, a...
The window does not appear when there is an incoming call
Good day. Anyone else having the same problem? Integration with the Kyivstar PBX is now partially working: you can make outgoing calls by pressing ...
Automation does not work - a process is not created based on a missed call
Automation stopped working. Integration settings on screenshots. We tried all sorts of settings. We contacted Binotel support - eve...
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