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Application Questions and Answers «Knowledge base»

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4 answer
iCOLOR OneBox
ФОП Легеза В.В.
Personal license
23.02.2024, 19:18
500 error: A window with materials in the knowledge base is displayed, it gives an error when navigating
When the user enters the box, he sees a list of standards for familiarization When trying to switch to the standard, gives a 500 error When g...
4 answer
05.01.2024, 13:27
Knowledge base article for the role
Previously, the BZ had a function in which it was possible to specify for which role / roles this article was written. Also, in the contact interfa...
4 answer
17.08.2023, 09:55
Is it possible to export or backup the "Knowledge Base"?
Is it possible to export all genders from the knowledge base?
2 answer
CEO, owwa.com.ua
16.06.2023, 09:59
A message constantly appears for mandatory familiarization with the publication in the knowledge base
Good afternoon, in the knowledge base for publication, we sometimes set the option: Required to read for ... Problem: For most users, the message ...
2 answer
CEO, owwa.com.ua
06.02.2023, 11:39
All articles in the knowledge base after saving have a status of Inactive
Good day, Example article https://owwa.crm-onebox.com/app/knowledgebase/edit/442/ We choose the active one, but after saving, the inactive one is s...
3 answer
CEO, owwa.com.ua
02.08.2022, 18:46
OS
Good afternoon, we can’t see the same article from basic knowledge. After pressing the remote button, nothing happens. Apply: https://owwa.crm-oneb...
7 replies
03.06.2022, 07:22
Problem with mobile devices
The knowledge base is not available from mobile devices and we cannot use it without being on a computer, for example, if a person is away and he o...
4 answer
CEO, owwa.com.ua
22.04.2022, 10:32
Not practicing Knowledge base
Good day, today, when you know the basics of knowledge, we will take a pardon - be right, be kind. https://owwa.crm-onebox.com/app/knowledgebase/ S...
3 answer
12.04.2022, 22:55
Are you planning to improve the knowledge base?
Using the knowledge base is not as convenient as possible, except to search for the desired article through a global search, but if an employee doe...
6 replies
18.02.2022, 11:31
OS - Entities as in other lists
The knowledge base has not changed for the better for several years. The list of articles is just as gloomy and uncomfortable. Maybe it's worth...