Knowledge base article for the role
2024-01-05 13:27:28
Previously, the BZ had a function in which it was possible to specify for which role / roles this article was written. Also, in the contact interface there is a block "Articles by role", in which only articles for this role were displayed.
Now all articles are displayed in this block, you can limit it only by category.
Client https://aquadevice.crm-onebox.com used this functionality. Is it possible to return it?
Original question is available on version: ua
Now all articles are displayed in this block, you can limit it only by category.
Client https://aquadevice.crm-onebox.com used this functionality. Is it possible to return it?
Answers:
Perhaps you mean the setting "Required to read for" in the article editing?
12.01.2024, 13:06
Original comment available on version: ua
It doesn't work with "Required for" https://i.imgur.com/d7FTQ0H.png - https://i.imgur.com/Mvy6Rfj.png
Article https://aquadevice.crm-onebox.com/app/knowledgebase/edit/493/
Contact https://aquadevice.crm-onebox.com/app/contact/1866/
Article https://aquadevice.crm-onebox.com/app/knowledgebase/edit/493/
Contact https://aquadevice.crm-onebox.com/app/contact/1866/
15.01.2024, 13:27
Original comment available on version: ua
Then this functionality was probably abolished, and the block has the ability to display certain categories of articles.
16.01.2024, 12:51
Original comment available on version: ru
Maksym Vadimovych Tyndyk
OneBox production wrote:
Then this functionality was canceled, and in the block there is an opportunity to display certain categories of articles.
In this case, in order to display different BZ articles for different roles, it is necessary to configure a separate contact interface for each role, and the name of the block does not correspond to its essence. Is it possible to restore the display of articles by role?
22.01.2024, 12:43
Original comment available on version: ua
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