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Use the OneBox user forum to get the answer to any of your questions. More than 200 employees and partners answer your questions within OneBox community daily

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1 answer
05.01.2023, 14:09
Export orders from onebox
Good day. I need to export all orders from the SRM onebox system. Let's move on to another thread. You need to transfer the order.
4 answer
05.01.2023, 13:41
The search does not return analogues
Good afternoon! http://box.agro-him.com.ua/ For some reason, the search engine gives out a list of analogues in one case, but not in the other. For...
wrong legal entity substitution
In the early version, when creating a document from a process, the legal entity of the process was automatically substituted, which is logical. Now...
3 answer
05.01.2023, 11:40
The transition to the stage dependent on the status of new mail does not work
Good day Unfortunately, the automation responsible for changing the stage depending on the status of the new mail parcel does not work. More precis...
5 replies
Does not tighten the text and subject of the letter template
Template example https://hdp.1b.app/app/mailing-template/4/ I select a contact - I send it to "Mail", the action is to write a letter - in the open...
1 answer
05.01.2023, 11:36
Stopped pulling chats
Since the beginning of the year, all clients who have written to the Telegram bot have not imported a single message into Crm and the Chat application
2 answer
Personal license
04.01.2023, 15:45
What is the current functionality of the OLX application?
Hello! I wonder what the functionality of the OLX application is now. Here https://1b.app/ua/forum/integrations-with-price-platforms-and-marketplac...
5 replies
Интегратор
04.01.2023, 12:57
Full name and client do not match in the list of processes
The table of orders displays the client and next to the columns his full name and contact But for some reason there is a full name of the left cli...
Can't login to OneBox after license update
Good afternoon Updated tariff on this OneBox https://kiyservice.1b.app/desktop/?tokenauth=c5c98ef0854e514937f81687419cd2ad&am... had 9 licenses ...
4 answer
Integrator.com.ua
Personal license
03.01.2023, 21:11
transfer of the cloud OS to a new domain
welcome to 2023! we were probably one of the first to switch to the OS and then there was only crm-onebox.com if it is not difficult - please chang...