List of related questions and answers «Mail and letter management»
Creating a client from an event
Event https://hte.crm-onebox.com/admin/shop/event/3704/ I wrote to an unknown contact, I open an event, I want to create a contact, there is a butt...
Letters not being delivered
Good afternoon. In the "History of sending letters" report, the status is +, but nothing comes to the mail. The mailbox connection has an...
Attach the generated document to the letter
Good afternoon tell me how to send a letter from the process with the documents made earlier in this process (invoice or invoice) so that you do no...
How can I answer those support from the box (TP mail comes with a prefix)
Letters from the outlet come from the mailbox support@rozetka.zendesk.com But when you answer in Google, the real box for the answer is indicated t...
Signatures for new topics are automatically created.
Good afternoon. Please remove automatic signatures for updates. Notifications come from https://crm-onebox.com/ru/support/ from digest@crm-onebox.c...
Letter Signatures for Employees
Please tell me how to set up email signatures correctly. The fact is that most of our employees work from one (main) email address, but everyone mu...
The creation of the TTN of the New Mail with the action began to work with an error (the wrong sender's organization is substituted)
Good afternoon The following data are specified in the Nova Poshta integration settings: https://prnt.sc/zqhl1k. When creating a TTN manually, data...
Why are sent emails duplicated in the system?
https://prnt.sc/z3ouol For some reason, the letters are duplicated, that is, they are sent to the addressee, and at the same time a copy will be se...
The action Notify by email worked strangely
In such a process - https://crm.ohholding.com.ua/admin/customorder/dokumentooborot/324121/edit/ at the stage - https://crm.ohholding.com.ua/admin/s...
Letters are not sent
Hello! In mail integration, the following message periodically appears: IMAP status: Not ok ([CLOSED] IMAP connection broken (server response)), so...
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