List of related questions and answers «Integration with telephony services»
0 replies
21.11.2024, 12:39
The manager talked to the customer, but the records of the conversations are not displayed in the card. There is a recording of the conversation in...
0 replies
23.10.2024, 18:14
Congratulations! Unitalk telephony transfers all calls to crm, on the telephony side it is configured that the call goes from manager to manager, t...
Problems with Zadarma telephony integration
Call forwarding to managers' internal numbers does not work, incoming calls do not go to the specified numbers, but to all phones at once. Telephon...
0 replies
18.10.2023, 16:20
The Redirect call to client manager function does not work, the call goes to all managers
No internal employee number in event
Good afternoon On the portal https://vnzr.1b.app/app/event/ Calls come to events with phone numbers on both sides, and it is not clear which of the...
call not coming from CRM
I installed the integration, in the settings I entered the key and Zadarma code, then when I try to set the internal number, I get a white screen, ...
0 replies
26.01.2023, 14:38
Here: yesenergy.1b.app An example of a missed call task /828/ Time of missed call 2023-01-26 13:27:04. on screen 1261 we can see that the Client of...
Doesn't pull the event into the process
https://ergo.crm-onebox.com/11242/ After creating a process from a "call popup", the event itself is not added to the process. Why is the...
2014634991 - Improved functionality of integration with Nextel telephony
For Nextel telephony, the ability to configure scripts for call forwarding has been improved
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