Application Questions and Answers «»
2015539573 - Completion of the action "Calculate and write a value to an additional field if the conditions are met"
For the BP action “Calculate and write the value in the additional field if the conditions are met”, the ability to specify in the “formula” field ...
2015527359 - Added action "Import contacts from Vertica DB"
Added a new automatic action once a minute "Import contacts from Vertica DB", which imports contacts from the Vertica database. A contact...
2015535133 - Added action “Perform email campaign according to directory”
Added a new BP action “Perform email distribution according to the directory”. The action sends out a mailing list to the emails specified in the g...
2015526963 - Improvement of integration with Kyivstar UPA
Improved for integration with Kyivstar UPA: if a user arrives with a phone number that is not yet in one of the contacts, then a new card with this...
2015523317 - Improvement of the interface of the pop-up call window
In the pop-up window of the call, the fields of the “Last 3 client processes” block were previously displayed as links. Improved display in the for...
2015531805 - Improvement of the action “Submit business process to API”
For the BP action “Submit a business process to API”, the ability to pass additional process fields in the request as smarty variables has been imp...
2015537337 - Added KPI “Number of comments left per day”
Improved KPI “Number of comments left per day”, which displays the sum of comments left by employees per day (system notifications left on behalf o...
2015538282 - Improvement of the block “Last client events”
For the interface block of the process “Last client events”, the column “Duration of a call” has been added
2015537676 - Improved action "Check for process existence by schedule date"
For the BP action “Check the existence of a process by schedule date”, the setting “Filter the intersection of additional field values (instead of ...
2015538257 - Added redirect setting to Asterisk integration
In the integration settings with Asterisk telephony, the setting “Do not use an employee in the call forwarding API N seconds after redirection” ha...
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