Application Questions and Answers «E-chat Pro (Telegram + Viber)»
1 answer
09.04.2025, wednesday, 11:27
I. AS IT IS NOW: - System: E-chat pro application is used. - Connected channels: Viber, Telegram. - Main process: Communication between call cen...
No sound notifications when receiving new messages
When clients write to us (and in parallel, the operator can correspond with dozens of clients), the operator does not receive either an audio or vi...
There is no sound notification or pop-up windows about received messages in chat
Good day! When we receive a new request in the chat, the operator, being in another program (not in the chat window), receives a sound message and ...
E-Chat Pro BUG - Viber integration not working
https://arp.1b.app/desktop/ integrated E-Chat with Viber and Telegram accounts specified in the integration settings https://arp.1b.app/app/echat...
The possibility of connecting several different numbers
Congratulations! I am interested in the possibility that the employee can see only his SMS from chats. That is, we have 80 managers, and everyone s...
problem with E-Chat
Good day! When connecting Onebox and E-chat, messages sent by us from a desktop or phone are not picked up in chats. That is, the client's messages...
Unsent messages #2
Previous topic (in short, "it is not clear from the interface of the paid box application that the message was not delivered to the client") https...
Unsent messages
Sent a message to the client in viber from the box, according to this process https://sambag.crm-onebox.com/75765/ How to understand from the box t...
Differences between E-chat Pro and E-chat
Congratulations! I want to know what are the key differences between https://1b.app/ua/app/echat-pro/ and https://1b.app/ua/app/echat/
Time of messages downloaded from telegrams
Messages downloaded from telegrams via e-chat have a time of 2 hours less than the current one. I checked with the hoster that the time zone on ou...
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