Unsent messages #2
Previous topic (in short, "it is not clear from the interface of the paid box application that the message was not delivered to the client")
https://1b.app/ua/forum/integrations-with-messengers/18375-nevidpravleni-povidom...
I wrote about this issue in e-chat, this is the answer I received (attached)
Original question is available on version: ua
https://1b.app/ua/forum/integrations-with-messengers/18375-nevidpravleni-povidom...
I wrote about this issue in e-chat, this is the answer I received (attached)
Answers:
Good day.
Can you provide an example of a message (and its log) according to which we received an error status from E-chat, but it is not reflected in the event?
Can you provide an example of a message (and its log) according to which we received an error status from E-chat, but it is not reflected in the event?
30.04.2024, 16:26
Original comment available on version: ua
Here is an example, the phone clearly does not exist, I do not know where to find the log. Additionally, I am attaching a screen with a telegram, it shows an error there, but does not show it in Viber.
01.05.2024, 11:38
Original comment available on version: ua
The first screenshot - an error when trying to send a message to Viber via chat?
01.05.2024, 11:46
Original comment available on version: ua
Here is a fresh test https://sambag.crm-onebox.com/72970/
Event
https://sambag.crm-onebox.com/app/event/?evtypeArray%5B%5D=all&showhidden=-1... 5D=57590
Event
https://sambag.crm-onebox.com/app/event/?evtypeArray%5B%5D=all&showhidden=-1... 5D=57590
01.05.2024, 11:46
Original comment available on version: ua
Maksym Vadimovich Tyndyk
OneBox production wrote:
The first screenshot - an error when trying to send a message to Viber via chat?
No, I attached the wrong screenshot by mistake, additional information is in the message above
01.05.2024, 15:44
Original comment available on version: ua
For example, in the process https://sambag.crm-onebox.com/72970/ sent a message - we have its identifier e15545a96b121b9cf652975516d321b2
But there was no request from E-Chat with the sending status of this message https://sambag.crm-onebox.com/admin/logs/showall/ajax/?file=echat-status-2024-05...
Please ask E-Chat technical support about the status of the shipment and why we did not receive a request with the status of the shipment
But there was no request from E-Chat with the sending status of this message https://sambag.crm-onebox.com/admin/logs/showall/ajax/?file=echat-status-2024-05...
Please ask E-Chat technical support about the status of the shipment and why we did not receive a request with the status of the shipment
07.05.2024, 15:26
Original comment available on version: ua
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