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Telegram messages not coming
Our integration with Telegram has stopped working Tell me what could be the problem? We recently moved from a custom domain to ergo.crm-onebox.com,...
Availability not updated
Good afternoon Today, the availability of products has ceased to be updated. The product in the warehouse is reserved, it does not leave the presen...
Record call source (channel) as process source
Created a process in automation: "Unknown number detected". In it, I set the flag to "Record the source (channel) of the call as the...
How, when sending an API request for a process update, how to run a procedure while saving the process?
Good afternoon! There is such a problem. Using the API, we send a request to update the process, transfer the values of the additional process prod...
Document template question
There is a template https://hte.crm-onebox.com/admin/shop/document/templates/15/control/ It has a caption at the bottom like a picture 1. When pri...
Action advice Upload products/categories/filters/characteristics to opencart (via database)
The action uploads all products from OneBox to Opencart even if they are not on Opencart Is it possible to refine the setting so that only goods th...
Product reserve is not behind any process
Order https://crm.mebelok.com/admin/customorder/realizatsiya-izdeliy/1924260/edit/ 3 items with codes 235662 and 235671 and 223426 What is the esse...
Uploading contacts
Contact download question The presence in the database of 24810 contacts, when unloading we get 20000 Why is there a difference in quantity? Also t...
Move customer to Loyal Customers group
the action was finalized: https://crm.mama.travel/admin/shop/workflowstatus/170/action/new/ the point is to automatically move customers who were a...
merging contacts
Hello, we made a revision: https://crm-onebox.com/ru/support/contacts/8025-bistriy-poisk-klienta-v-protsess...
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