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CRM for contact center

CRM, or customer relationship management, is a software system used by contact centers to manage interactions with customers. It helps to organize, automate, and synchronize sales, marketing, customer service, and technical support. It also provides tools for tracking and analyzing customer interactions and data to improve overall customer experience and loyalty.

CRM (Customer Relationship Management) can be used in a contact center to provide several benefits, such as:

  1. Improved customer service: CRM can be used to store customer information and interactions, allowing agents to quickly access the customer's history and provide personalized service.
  2. Increased efficiency: CRM can automate repetitive tasks, such as lead management and data entry, allowing agents to focus on more important activities.
  3. Better data analysis: CRM can collect and store data on customer interactions, allowing managers to analyze customer behavior and improve the overall customer experience.
  4. Better communication: CRM allows managers to communicate with agents and customers easily and effectively, through its tools such as email, chat, and social media platforms.
  5. Increased sales: CRM can be used to track leads and sales, allowing managers to identify opportunities for cross-selling and upselling.

Pricing CRM for contact center #

1 cloud box
unlimited users
up to 3 hours of support
Monthly payment By data
Setup fee 0
1 cloud box
users according to your tariff
unlimited data
Up to 10 hours of setup and support
Monthly payment $30/user/month
Setup fee from $299
1 cloud box or box box
users according to your tariff
unlimited data
Up to 30 hours of setup and support
Monthly payment $30/user/month
Setup fee from $999
OneBox does not provide any services or advice directly. Pressing a button [Start] you are submitting a request to OneBox partners who will contact you and make you an offer according to your wishes. All prices and conditions are indicative and may be adjusted by partners upon your request.

Integrators CRM for contact center #

This is a list of our partners who have experience or industry solutions in the area "CRM for contact center". They can build a custom CRM or ERP system for you on the OneBox platform.