Minute kroner hung https://crm.hlr.ua. Please help

Good afternoon. There is no access to the server, so it's hard to say why the cron is not working.

received access, where can I send?

By mail sysadmin@crm-onebox.com

gone

The server is experiencing resource issues. The operating system kernel kills the database process. May 25 20:53:13 crm kernel: Out of memory: Kill process 40100 (mysqld) score 840 or sacrifice child May 25 20:53:13 crm kernel: Killed process 40100 (mysqld) total-vm:11087752kB, anon-rss:7104200kB, file-rss:0kB, shmem-rss:0kB May 25 20:53:14 crm systemd: mariadb.service: main process exited, code=killed, status=9/KILL May 25 20:53:14 crm systemd: Unit mariadb.service entered failed state. May 25 20:53:14 crm systemd: mariadb.service failed. Question to the experts who support the server.

Sergey, please help, tell me where to look and where to look for the problem. On Monday, Boxing will be open to all employees, because it will be a big problem ((( admin response: For our part, we only provided a bare operating system, which was configured by Onebox specialists. From the indicated logs, I see that there is a memory leak and overflow. Which is most likely caused by one of the processes. Perhaps the parameters for mysqld are not configured correctly. It is possible that the boundary parameters for memory are set for it, after which this process is killed. I emphasize once again that we do not set up any services on the server, because we do not have the competence to get into the internal kitchen: software versioning, fine-tuning services and OS, updates, etc…. There is no other software on this server except - Onebox If Onebox needs some specific OS settings to work, then let them indicate which ones. Let's try to do it. Thanks

Good afternoon. Strange response from admins... The server settings were made according to the available resources at the time of unloading our software product. When changing server resources, all settings, as well as monitoring and maintenance of the server, are the task of the client's specialists. We do not monitor and maintain client servers. Server settings and solving issues not related to the code of our company's software product, we can do it for a fee.

Sergey, we have confirmed the check on a paid basis, we have paid hours of improvements, please check the server by yourself and unsubscribe what is happening with the cron and why we have a problem. Thanks

Good afternoon. Cost 1 hour.

[quote] Tasun Sergey Vladimirovich OneBox production wrote: Good afternoon. Cost 1 hour. [/quote] OK

[quote] Tasun Sergey Vladimirovich OneBox production wrote: Cron is working. [quote] Shatokhina Irina wrote: why we have a problem. [/quote] https://crm.hlr.ua:50443/admin/shop/workflow/18/procedure/506/?status=2 here is the action. It takes all contacts that have the value of the GUID additional field in the 1c code. The GUID of the client is not filled (empty), respectively, added to the contacts of all users whose code1s is empty (~ 56000) in the client's contacts. This is what caused problems. We added a restriction to not add users if more than a thousand of them were found. [/quote] We just finalized the specified action here https://1b.app/ru/forum/business-processes/13550-otsiniti-dopratsyuvannya-dii-dobavit-kontakti-vo-vkladku-kontakti-protsessa/ And you need it to work only if the value in the additional field of the client is filled. That is, if the contact has a value in the specified field - the action is triggered, if not - it does not work. Can you fix it like this? Or write in a topic where there was a revision?