Push notifications from KyivStar

not fixed where? in events? so calls appear there not on the basis of pushes, but on the basis of the action of importing records

[quote] Ustimenko Igor OneBox CTO wrote: not fixed where? in events? so calls appear there not on the basis of pushes, but on the basis of the action of importing records [/quote] there is an incoming call to KyivStar number 380674881191 [file]3458[/file] task is created /admin/customorder/lead/678/history/ where is the CallCenter client that has this number registered although in fact I called from the number 380504116974 and a task should have been created where I am a client

[quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: not fixed where? in events? so calls appear there not on the basis of pushes, but on the basis of the action of importing records [/quote] there is an incoming call to KyivStar number 380674881191 [file]3458[/file] task is created /admin/customorder/lead/678/history/ where is the CallCenter client that has this number registered although in fact I called from the number 380504116974 and a task should have been created where I am a client [/quote] how do you create the task

[quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: not fixed where? in events? so calls appear there not on the basis of pushes, but on the basis of the action of importing records [/quote] there is an incoming call to KyivStar number 380674881191 [file]3458[/file] task is created /admin/customorder/lead/678/history/ where is the CallCenter client that has this number registered although in fact I called from the number 380504116974 and a task should have been created where I am a client [/quote] how do you create the task [/quote] we create this task in a minute action: Create process based on missed call

here is a fresh task that was created http://box2.technosite.com.ua/admin/customorder/lead/783/edit/ I called, the client again CallCenter

[quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: not fixed where? in events? so calls appear there not on the basis of pushes, but on the basis of the action of importing records [/quote] there is an incoming call to KyivStar number 380674881191 [file]3458[/file] task is created /admin/customorder/lead/678/history/ where is the CallCenter client that has this number registered although in fact I called from the number 380504116974 and a task should have been created where I am a client [/quote] how do you create the task [/quote] we create this task in a minute action: Create process based on missed call [/quote] then my answer becomes relevant "so calls appear there not on the basis of pushes, but on the basis of the action of importing records" then the data is substituted from events

[quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: not fixed where? in events? so calls appear there not on the basis of pushes, but on the basis of the action of importing records [/quote] there is an incoming call to KyivStar number 380674881191 [file]3458[/file] task is created /admin/customorder/lead/678/history/ where is the CallCenter client that has this number registered although in fact I called from the number 380504116974 and a task should have been created where I am a client [/quote] how do you create the task [/quote] we create this task in a minute action: Create process based on missed call [/quote] then my answer becomes relevant "so calls appear there not on the basis of pushes, but on the basis of the action of importing records" then the data is substituted from events [/quote] OK then the question [file]3461[/file] what setting and where should be done in order to phone number of the contact calling to the KyivStar phone, which is registered in the CallCenter card

[quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: not fixed where? in events? so calls appear there not on the basis of pushes, but on the basis of the action of importing records [/quote] there is an incoming call to KyivStar number 380674881191 [file]3458[/file] task is created /admin/customorder/lead/678/history/ where is the CallCenter client that has this number registered although in fact I called from the number 380504116974 and a task should have been created where I am a client [/quote] how do you create the task [/quote] we create this task in a minute action: Create process based on missed call [/quote] then my answer becomes relevant "so calls appear there not on the basis of pushes, but on the basis of the action of importing records" then the data is substituted from events [/quote] OK then the question [file]3461[/file] what setting and where should be done in order to phone number of the contact calling to the KyivStar phone, which is registered in the CallCenter card [/quote] Kyivstar API gives you the number that you see in the events what can we change here in your opinion?

[quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: not fixed where? in events? so calls appear there not on the basis of pushes, but on the basis of the action of importing records [/quote] there is an incoming call to KyivStar number 380674881191 [file]3458[/file] task is created /admin/customorder/lead/678/history/ where is the CallCenter client that has this number registered although in fact I called from the number 380504116974 and a task should have been created where I am a client [/quote] how do you create the task [/quote] we create this task in a minute action: Create process based on missed call [/quote] then my answer becomes relevant "so calls appear there not on the basis of pushes, but on the basis of the action of importing records" then the data is substituted from events [/quote] OK then the question [file]3461[/file] what setting and where should be done in order to phone number of the contact calling to the KyivStar phone, which is registered in the CallCenter card [/quote] Kyivstar API gives you the number that you see in the events what can we change here in your opinion? [/quote] well, what needs to be done and / or finalized, so that it works correctly and we see the real number the thing is that when the incoming call popup is displayed, in it we see exactly the phone from which we are called it means that you have some kind of joint problem with KyivStar this is how the call window is displayed [file]3464[/file] what's wrong?

[quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: well, what needs to be done and / or finalized, so that it works correctly and we see the real number the thing is that when the incoming call popup is displayed, in it we see exactly the phone from which we are called it means that you have some kind of joint problem with KyivStar this is how the call window is displayed what's wrong? [/quote] not not glory "we" don't have a problem, that's for sure what Kyivstar passed to us in the API is what we recorded in the events here is an example of the API response to the call that you indicated on the screen [4] => Array ( [calling_number] => 0674881191 [called_number] => 0672102755 [duration] => 0 [start_timestamp] => 2021-02-08 16:35:37 [end_timestamp] => 2021-02-08 16:35:37 )

knock [quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: well, what needs to be done and / or finalized, so that it works correctly and we see the real number the thing is that when the incoming call popup is displayed, in it we see exactly the phone from which we are called it means that you have some kind of joint problem with KyivStar this is how the call window is displayed what's wrong? [/quote] not not glory "we" don't have a problem, that's for sure what Kyivstar passed to us in the API is what we recorded in the events here is an example of the API response to the call that you indicated on the screen [4] => Array ( [calling_number] => 0674881191 [called_number] => 0672102755 [duration] => 0 [start_timestamp] => 2021-02-08 16:35:37 [end_timestamp] => 2021-02-08 16:35:37 ) [/quote] knocking on the cop redirect is enabled it seems that's why we see instead of the customer's phone number forwarding number

[quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: knocking on the cop redirect is enabled it seems that's why we see instead of the customer's phone number forwarding number [/quote] Gratz)

[quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: knocking on the cop redirect is enabled it seems that's why we see instead of the customer's phone number forwarding number [/quote] Gratz) [/quote] sent you a letter with a response from KyivStar please help solve the problem to eliminate the cause, due to which it is not fixed the number of the contact making the call *** Good afternoon. When checking the information on the side of the Kyivstar company, there were no difficulties when broadcasting information in One-Box. We also note that according to the information received from the client, he reported that when incoming calls from an external number (A) to the group number MLHG (B), the group member / manager receiving the call (C) sees the real number of the caller (A ), and not MLHG(B), therefore, it is not clear why the information of Push messages is used during online activity, but is not used when compiling the call history, but broadcasts partial data from the “Call History” from the PBX platform without pre-processing to the form required by the customer. For the correct formation of the call history at the level of your systems, it is recommended to use the information in the transmitted Push messages. In the push notification logs, it was on the call that the subscriber indicated that the number was transmitted correctly: [2021-02-08T16:35:36.234994+02:00] SUCCESS | StateMachine.register_call_state | data={'authtoken': 'fa7b...aee4', 'oneboxusertoken': 'e9da...e5bb', 'channel': '+380672102755-303430333836323630373032616430303033366132333431', 'status': 'INcallerCOMING', 'status': 'INcallerCOMING': '+380504116974', 'callee': '+380672102755', 'closed': 0} response='{"result":"ok"}' url='https://license.onebox-system.com/registercall. php' [2021-02-08T16:35:37.619783+02:00] SUCCESS | StateMachine.register_call_state | data={'authtoken': 'fa7b...aee4', 'oneboxusertoken': 'e9da...e5bb', 'channel': '+380672102755-303430333836323630373032616430303033366132333431', 'status': 'NOANSWER', 'status': 'NOANSWER', '+380504116974', 'callee': '+380672102755', 'closed': 1, 'duration': 0} response='{"result":"ok"}' url='https://license.onebox- system.com/registercall.php' [2021-02-08T16:36:48 onebox received a statistics request for which we issued 2 parts of this call:

[quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: knocking on the cop redirect is enabled it seems that's why we see instead of the customer's phone number forwarding number [/quote] Gratz) [/quote] sent you a letter with a response from KyivStar please help solve the problem to eliminate the cause, due to which it is not fixed the number of the contact making the call *** Good afternoon. When checking the information on the side of the Kyivstar company, there were no difficulties when broadcasting information in One-Box. We also note that according to the information received from the client, he reported that when incoming calls from an external number (A) to the group number MLHG (B), the group member / manager receiving the call (C) sees the real number of the caller (A ), and not MLHG(B), therefore, it is not clear why the information of Push messages is used during online activity, but is not used when compiling the call history, but broadcasts partial data from the “Call History” from the PBX platform without pre-processing to the form required by the customer. For the correct formation of the call history at the level of your systems, it is recommended to use the information in the transmitted Push messages. In the push notification logs, it was on the call that the subscriber indicated that the number was transmitted correctly: [2021-02-08T16:35:36.234994+02:00] SUCCESS | StateMachine.register_call_state | data={'authtoken': 'fa7b...aee4', 'oneboxusertoken': 'e9da...e5bb', 'channel': '+380672102755-303430333836323630373032616430303033366132333431', 'status': 'INcallerCOMING', 'status': 'INcallerCOMING': '+380504116974', 'callee': '+380672102755', 'closed': 0} response='{"result":"ok"}' url='https://license.onebox-system.com/registercall. php' [2021-02-08T16:35:37.619783+02:00] SUCCESS | StateMachine.register_call_state | data={'authtoken': 'fa7b...aee4', 'oneboxusertoken': 'e9da...e5bb', 'channel': '+380672102755-303430333836323630373032616430303033366132333431', 'status': 'NOANSWER', 'status': 'NOANSWER', '+380504116974', 'callee': '+380672102755', 'closed': 1, 'duration': 0} response='{"result":"ok"}' url='https://license.onebox- system.com/registercall.php' [2021-02-08T16:36:48 onebox received a statistics request for which we issued 2 parts of this call: [/quote] I repeat for the 3rd time that your events are not created on the basis of push notifications, but you continue to beat your story for me .... Do you want without dopils then remove the Kyivstar parsing action and set the action Create events based on the database of current calls you will create events based on push notifications but there will be no conversation recording files (although I see your client doesn’t have them anyway)

[quote] Ustimenko Igor OneBox CTO wrote: Do you want without dopils then remove the Kyivstar parsing action and set the action Create events based on the database of current calls you will create events based on push notifications but there will be no conversation recording files (although I see your client doesn’t have them anyway) [/quote] KievStar action disabled [file]3563[/file] rummaged everything, but I can not find the action, to create events from current calls

[quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: Do you want without dopils then remove the Kyivstar parsing action and set the action Create events based on the database of current calls you will create events based on push notifications but there will be no conversation recording files (although I see your client doesn’t have them anyway) [/quote] KievStar action disabled [file]3563[/file] rummaged everything, but I can not find the action, to create events from current calls [/quote] enable asterisk integration but don't enter any data. action will appear [/quote] OK then the question how much will it cost to finalize the KievStar action, to work without crutches through Asterisk? and how exactly it will be implemented in OneBox

[quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: [quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: Do you want without dopils then remove the Kyivstar parsing action and set the action Create events based on the database of current calls you will create events based on push notifications but there will be no conversation recording files (although I see your client doesn’t have them anyway) [/quote] KievStar action disabled [file]3563[/file] rummaged everything, but I can not find the action, to create events from current calls [/quote] enable asterisk integration but don't enter any data. action will appear [/quote] OK then the question how much will it cost to finalize the KievStar action, to work without crutches through Asterisk? and how exactly it will be implemented in OneBox [/quote] you turn on the pull action and you can cut down. but in general for 1 hour I can take this action out of the asterisk

[quote] Ustimenko Igor OneBox CTO wrote: you turn on the pull action and you can cut down. but in general for 1 hour I can take this action out of the asterisk [/quote] Igor, What do you think, can be done so that KyivStar pays for this revision, and not the client because the client makes N calls and the more there are, the more profitable KyivStar And in our case, calls come and go from / to OneBox OneBox probably has stats to motivate KyivStar to invest in improvements.

[quote] Legeza Vyacheslav Valerianovich FOP Legeza Vyacheslav Valerianovich wrote: [quote] Ustimenko Igor OneBox CTO wrote: you turn on the pull action and you can cut down. but in general for 1 hour I can take this action out of the asterisk [/quote] Igor, What do you think, can be done so that KyivStar pays for this revision, and not the client because the client makes N calls and the more there are, the more profitable KyivStar And in our case, calls come and go from / to OneBox OneBox probably has stats to motivate KyivStar to invest in improvements. [/quote] they make improvements for 3-4 months if it suits you - do it