Back call
Good afternoon!
When integrating with Phonet telephony, missed calls fall into tasks https://prnt.sc/umw3mi
How to make it so that information is displayed that the CALL BACK https://prnt.sc/umw446 was ordered and skipped?
Original question is available on version: ru
When integrating with Phonet telephony, missed calls fall into tasks https://prnt.sc/umw3mi
How to make it so that information is displayed that the CALL BACK https://prnt.sc/umw446 was ordered and skipped?
Answers:
Hello. There is no concept of Callback in OneBox itself. If telephony somehow understands this and marks it at home and sends it through api, then we will be able to pick up such an event with a mark and add this mark to the task name. Please find out which field in the push from phonet is responsible for "Callback" and I will be able to evaluate the improvement in order to transfer this mark to the event and then to the task.
25.09.2020, 10:35
Original comment available on version: ru
phonet replied:
"To receive the specified information, you need to set up an event - "Full information about the call - Details about the call after completion", you will receive the value of the label that contains the callcatcher (example - "label" : "callcatcher"). Note that this line may be contained not only callcatcher, for example - "callcatcher firstcall".
Now what?
"To receive the specified information, you need to set up an event - "Full information about the call - Details about the call after completion", you will receive the value of the label that contains the callcatcher (example - "label" : "callcatcher"). Note that this line may be contained not only callcatcher, for example - "callcatcher firstcall".
Now what?
29.09.2020, 10:14
Original comment available on version: ru
Hello, now you need to modify OneBox so that it catches the label, puts it in an additional event field, then check this additional field in the process creation action and add Callback to the process name. This will take 3 hours. In the finalization, I will need access to the phonet personal account so that I can set up the necessary push there
30.09.2020, 10:23
Original comment available on version: ru
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