Stopped closing the call through the call creation API
Stopped closing the call through the call creation API
Here is an example. It can be seen that the call status is OUTGOING
But in the logs we see that the ANSWER status was passed
call did not end
https://crm.sportlife.ua/admin/customorder/ochered/73696/edit/
Original question is available on version: ru
Here is an example. It can be seen that the call status is OUTGOING
But in the logs we see that the ANSWER status was passed
call did not end
https://crm.sportlife.ua/admin/customorder/ochered/73696/edit/
Answers:
Passed closed=1
But the call status has not changed
It seems that the problem is only with outgoing calls.
By the way, when there is an outgoing call, it says in the pop-up window that the call is incoming, although it is clearly visible that the status of the call is OUTGOING
But the call status has not changed
It seems that the problem is only with outgoing calls.
By the way, when there is an outgoing call, it says in the pop-up window that the call is incoming, although it is clearly visible that the status of the call is OUTGOING
24.08.2021, 14:10
Original comment available on version: ru
What's on the task?
When will you fix it?
When will you fix it?
06.09.2021, 13:51
Original comment available on version: ru
Andrew
PM Digital Transformation
Client wrote:
Passed closed=1
But the call status has not changed
It seems that the problem is only with outgoing calls.
By the way, when there is an outgoing call, it says in the pop-up window that the call is incoming, although it is clearly visible that the status of the call is OUTGOING
when the call status is OUTGOING, you must swap from and to. Those. who is calling and who.
Please provide an example of 2 requests that you make to open and close a call. I will execute them at home and see why the call is not closed. Thank you.
10.09.2021, 10:19
Original comment available on version: ru
anonymous duck
OneBox production
Employee wrote:
Andrew
PM Digital Transformation
Client wrote:
Passed closed=1
But the call status has not changed
It seems that the problem is only with outgoing calls.
By the way, when there is an outgoing call, it says in the pop-up window that the call is incoming, although it is clearly visible that the status of the call is OUTGOING
when the call status is OUTGOING, you must swap from and to. Those. who is calling and who.
Please provide an example of 2 requests that you make to open and close a call. I will execute them at home and see why the call is not closed. Thank you.
What does swapping mean? Swap relative to what?
If this is an outgoing call, then caller is the number of the employee, and callee is the number of the client.
10.09.2021, 12:39
Original comment available on version: ru
then in theory you are doing everything right. Give me 2 examples of a request - to create a call and to end so that I can see the window under the user and see what's wrong.
24.09.2021, 12:13
Original comment available on version: ru
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