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Stopped closing the call through the call creation API

Stopped closing the call through the call creation API
Here is an example. It can be seen that the call status is OUTGOING [file] 9672 [/ file]
But in the logs we see that the ANSWER status was passed
call did not end
https://crm.sportlife.ua/admin/customorder/ochered/73696/edit/
Оригинальный вопрос доступен на версии: ru

Answers:

Good afternoon. Try passing closed=1
23.08.2021, 21:00
Оригинальный комментарий доступен на версии: ru

Passed closed=1
But the call status has not changed
It seems that the problem is only with outgoing calls.
By the way, when there is an outgoing call, it says in the pop-up window that the call is incoming, although it is clearly visible that the status of the call is OUTGOING
24.08.2021, 14:10
Оригинальный комментарий доступен на версии: ru

What's on the task?
When will you fix it?
06.09.2021, 13:51
Оригинальный комментарий доступен на версии: ru

???????
09.09.2021, 18:04
Оригинальный комментарий доступен на версии: ru


Andrew
PM Digital Transformation
Client wrote:
Passed closed=1
But the call status has not changed
It seems that the problem is only with outgoing calls.
By the way, when there is an outgoing call, it says in the pop-up window that the call is incoming, although it is clearly visible that the status of the call is OUTGOING

when the call status is OUTGOING, you must swap from and to. Those. who is calling and who.
Please provide an example of 2 requests that you make to open and close a call. I will execute them at home and see why the call is not closed. Thank you.
10.09.2021, 10:19
Оригинальный комментарий доступен на версии: ru


anonymous duck
OneBox production
Employee wrote:

Andrew
PM Digital Transformation
Client wrote:
Passed closed=1
But the call status has not changed
It seems that the problem is only with outgoing calls.
By the way, when there is an outgoing call, it says in the pop-up window that the call is incoming, although it is clearly visible that the status of the call is OUTGOING

when the call status is OUTGOING, you must swap from and to. Those. who is calling and who.
Please provide an example of 2 requests that you make to open and close a call. I will execute them at home and see why the call is not closed. Thank you.

What does swapping mean? Swap relative to what?
If this is an outgoing call, then caller is the number of the employee, and callee is the number of the client.
10.09.2021, 12:39
Оригинальный комментарий доступен на версии: ru

then in theory you are doing everything right. Give me 2 examples of a request - to create a call and to end so that I can see the window under the user and see what's wrong.
24.09.2021, 12:13
Оригинальный комментарий доступен на версии: ru

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