As far as I understand, we set up the filtering logic in the account, and not the client himself. Those categories that are not displayed now are the categories of the next level, they are simply displayed in the client group settings, and the rest are not. If I remove the categories that we see from the client group settings, then only the parent category will be in the filter.
And I do not see the picture that you sent me on the screen. I went to the client's account
https://zhiraf.crm-onebox.com/admin/shop/users/712/ both through the card and through the password, and in different languages, but nothing has changed.
Can we call you for a minute? It seems to me that it will be faster and more productive. We can skype.