When sending sms via turbosms, OneBox sends send request twice
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OneBox is integrated with turbosms.ua. SMS messages to customers are sent from OneBox.
Clients receive 2 and sometimes 3 duplicate messages. Technical support turbosms.ua reported that OneBox received several requests to send with an interval of several minutes. How to fix this problem?
Original question is available on version: ru
Clients receive 2 and sometimes 3 duplicate messages. Technical support turbosms.ua reported that OneBox received several requests to send with an interval of several minutes. How to fix this problem?
Answers:
Provide an example of where SMS are sent several times (for example, a link to a test process where you can send SMS at all) - we will probably check the correctness of sending and answering from turbosms
22.04.2021, 16:51
Original comment available on version: ru
Link http://myzen.onebox-system.com/admin/shop/users/smsmailing/
The actions are as follows: Mailings - bulk SMS - select the category of clients - insert the text of the message - click send.
The actions are as follows: Mailings - bulk SMS - select the category of clients - insert the text of the message - click send.
22.04.2021, 20:22
Original comment available on version: ru
At the moment, I cannot make a test send at least 1 sms to check for duplication due to an error on the part of Turbosms:
array(2) {
[0]=>
string(122) "Failed to save message data, contact administration"
[1]=>
string(60) "Insufficient balance"
}
array(2) {
[0]=>
string(122) "Failed to save message data, contact administration"
[1]=>
string(60) "Insufficient balance"
}
23.04.2021, 16:26
Original comment available on version: ru
I sent myself 2 messages - they went without duplication.
Can you check for your part on 1 some contact?
Can you check for your part on 1 some contact?
28.04.2021, 17:50
Original comment available on version: ru
I checked, they also went without duplication. In the past, with mass mailings, it was different - either 1 is sent, then 2-3 SMS.
01.05.2021, 10:10
Original comment available on version: ru
There may have been some temporary problem with the Turbosms gateway, but I don't think we'll know about it yet.
04.05.2021, 16:40
Original comment available on version: ru
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