Call source

What telephony? How is this phone number recorded in the system in Current calls? Offhand, I can say that without specific examples of how telephony works, it is hardly possible to provide any adequate solution.

[quote] Tyndyk Maxim Vadimovich wrote: What telephony? How is this phone number recorded in the system in Current calls? Offhand, I can say that without specific examples of how telephony works, it is hardly possible to provide any adequate solution. [/quote] Telephony Binotel. There are 7 numbers (lines) and 7 stores (Prom, Rozetka...) each store has a specific number. All calls are taken by 4 managers. We can see which line the call goes to when the first contact comes in (i.e. see which store they call) and fix this in the additional field of the process? At the same time, so that the first free manager can answer

[quote] We can see which line the call goes to when the first contact comes in (i.e. see which store they call) [/quote] show an example of a request from Binotel for such a call and what is written on it in the "Current Calls" report - if it appears somewhere there, then something can be invented ...

[quote] Tyndyk Maxim Vadimovich wrote: [quote] We can see which line the call goes to when the first contact comes in (i.e. see which store they call) [/quote] show an example of a request from Binotel for such a call and what is written on it in the "Current Calls" report - if it appears somewhere there, then something can be invented ... [/quote] In the Binotel personal account, you can see which line the call is coming from In the video, the client shows how in the personal account of Binotel you can see which line the call is on and in which mandatory field the store should be automatically loaded [file]5301[/file]

[quote] Tyndyk Maxim Vadimovich wrote: Read again what I asked you to provide me. [/quote] Unfortunately, there is no such possibility, since the box has not yet begun to be configured. With further clarity, I will immediately answer your question