BAG. Please help urgently. An invalid phone number is added to the [phoneNumberViber] variable.
Apparently, some kind of failure, tk. worked correctly before.
The client shared a phone number.
At the stage, the action Add a comment to the process is set - add [phoneNumberViber].
In the Viber logs, the client's phone number http://joxi.ru/12MgE0gs8nRddr is transmitted.
In the process, the phone number of the same employee is added to the comment.
https://one-box.shine-bright.com.ua/306023/
Please fix it.
Original question is available on version: ru
The client shared a phone number.
At the stage, the action Add a comment to the process is set - add [phoneNumberViber].
In the Viber logs, the client's phone number http://joxi.ru/12MgE0gs8nRddr is transmitted.
In the process, the phone number of the same employee is added to the comment.
https://one-box.shine-bright.com.ua/306023/
Please fix it.
Answers:
Brought to stage 2 actions that write the value of the [phoneNumberViber] variable to the comment and to the additional field.
The comment for all clients is the same number, which is not a client number.
What's a glitch?
The comment for all clients is the same number, which is not a client number.
What's a glitch?
02.04.2023, 16:47
Original comment available on version: ru
Bot #1 viber://pa?chatURI=shinebrightbot
Most likely, this may be due to the fact that another bot #2 was added, which has the setting "At the first contact of the user with viber, first search for a contact by the value of the transmitted context in the user id field in OneBox" enabled.
I tested it on my contact, and when subscribing to bot No. 2 with the id specified in context, the viber id was not recorded in the contact card, but the user was identified and the correspondence is working.
- Another problem when creating a process from a viber message is from my account, the process does not appear in the notification center. Works with other clients.
- Also, the action "Check for the presence of a phone number in the comments and merge the client of the process with an existing contact" is now disabled, but if the client Clicks the Share button, then his contact is located in the system and merged.
Most likely, this may be due to the fact that another bot #2 was added, which has the setting "At the first contact of the user with viber, first search for a contact by the value of the transmitted context in the user id field in OneBox" enabled.
I tested it on my contact, and when subscribing to bot No. 2 with the id specified in context, the viber id was not recorded in the contact card, but the user was identified and the correspondence is working.
- Another problem when creating a process from a viber message is from my account, the process does not appear in the notification center. Works with other clients.
- Also, the action "Check for the presence of a phone number in the comments and merge the client of the process with an existing contact" is now disabled, but if the client Clicks the Share button, then his contact is located in the system and merged.
03.04.2023, 12:34
Original comment available on version: ru
relevant? I remember that I corrected this variable 2-3 days ago
12.04.2023, 23:24
Original comment available on version: ru
Hello, yes. The action is at this stage:
https://one-box.shine-bright.com.ua/admin/shop/workflowstatus/1358/action/new/
Now the number is not added to the comment at all. In add. field is added.
Here are the processes that went through this stage, and there is no comment - https://one-box.shine-bright.com.ua/app/workflowtype-boti/?filtershowprocess=onl... =1350&ok=1
But at the same time, somehow, when the user shares the number, the box finds a contact on it and combines them. Although the Check for phone number in comments and merge process client with existing contact action is disabled.
https://one-box.shine-bright.com.ua/admin/shop/workflowstatus/1358/action/new/
Now the number is not added to the comment at all. In add. field is added.
Here are the processes that went through this stage, and there is no comment - https://one-box.shine-bright.com.ua/app/workflowtype-boti/?filtershowprocess=onl... =1350&ok=1
But at the same time, somehow, when the user shares the number, the box finds a contact on it and combines them. Although the Check for phone number in comments and merge process client with existing contact action is disabled.
13.04.2023, 00:28
Original comment available on version: ru
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