Does not send a message to the client from the required process
There was a ticket here https://1b.app/ua/forum/integrations-with-messengers/15629-bag-ne-rabotaet-avtom...
In short: the action "Turn an Instagram Direct message into a process" did not work
The following situation has now been corrected:
the client wrote, automatically created a process, for example https://senseeducation.1b.app/239/
the manager went through the funnel, moved to the "B2C" stage https://senseeducation.1b.app/admin/shop/workflowstatus/14/action/new/, the action created the "B2C" subprocess, the parent "lead processing" is closed. After these actions, if you write on behalf of the client, the messages are correctly dragged into the necessary process, everything is ok. https://1b.app/ua/ajax/download/18058/
But I can't answer from this subprocess, I write an answer - click save and nothing happens https://1b.app/ua/ajax/download/18059/
At the same time, it is p
Original question is available on version: ua
In short: the action "Turn an Instagram Direct message into a process" did not work
The following situation has now been corrected:
the client wrote, automatically created a process, for example https://senseeducation.1b.app/239/
the manager went through the funnel, moved to the "B2C" stage https://senseeducation.1b.app/admin/shop/workflowstatus/14/action/new/, the action created the "B2C" subprocess, the parent "lead processing" is closed. After these actions, if you write on behalf of the client, the messages are correctly dragged into the necessary process, everything is ok. https://1b.app/ua/ajax/download/18058/
But I can't answer from this subprocess, I write an answer - click save and nothing happens https://1b.app/ua/ajax/download/18059/
At the same time, it is p
Answers:
I completed sending the message through this block the comment was added, the message is also visible in the events. Tell me, is everything working for you?
26.10.2022, 10:51
Original comment available on version: ua
Maria
OneBox production wrote:
I completed sending the message through this block the comment was added, the message is also visible in the events. Tell me, is everything working for you?
sends to the subprocess - does not send to the parent process, for example https://senseeducation.1b.app/240/#done
incoming only
26.10.2022, 15:38
Original comment available on version: ua
Maria
OneBox production wrote:
Corrected
I see, thank you very much :)
26.10.2022, 16:17
Original comment available on version: ua
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