The automatic action does not work, will turn the Instagram Direct message into a process

The process should be created here https://senseeducation.1b.app/app/workflowtype-lidi/

Hello It should be fine with new messages

[quote] Maria OneBox production wrote: Hello It should be fine with new messages [/quote] great, thank you, it works but now a new problem: created a process, for example https://senseeducation.1b.app/239/ went through the funnel, moved to the B2C stage https://senseeducation.1b.app/admin/shop/workflowstatus/14/action/new/ , the action created a B2C subprocess, processing of leads is closed. After these actions, if you write in the name of the client, the messages are correctly dragged into the necessary process [file]18058[/file], everything is ok. But I can't answer from this process, I write an answer - I click save and nothing happens [file]18059[/file] At the same time, it is possible to write from the parent process (processing of leads in which contact occurred). Before the bug was fixed, it was possible to write to the client from any process. I also attach automation settings [file]18060[/file]

[quote] Valeria Consulting company "Sales Bureau" wrote: but now there is a new problem [/quote] created a separate topic https://1b.app/ua/forum/integrations-with-messengers/15651-bag-ne-otpravlyaet-soobshchenie-klientu-iz-nuzhnogo-protsessa/