1b.app
Link copied -

Can we generate reports based on data from a component?

Situation: We want to see certain reports on the operation of this component. In view of this, there are several questions about his work.
Questions:
1. Are Instagram events displayed?
2. Can we report the number of messages sent by employees (hour/day/month)?
3. Can we report the average response speed by Managers? (And it is important that this is considered only during the employee’s working hours, that is, exclude the situation that the client wrote during non-working hours and we wrote the answer in the morning and this knocks down all the statistics).
4. Can we display in the report the number of transactions without a response, where we can display transactions for the last 1/2/3 hours, for which the last message was from the client, but there was no message from our side.
Request: Please give answers what is possible and what is not. And what can be improved from this, how much will it cost and how long. Thanks!)
Original question is available on version: ru

Answers:

1. yes
2. yes
3. need to be finalized (about 2 hours)
4. it is better to set it up through stages, such as a new appeal while it hangs in it and is considered not processed. well, either your option through revision 2h
26.09.2022, 10:15
Original comment available on version: ru

Валерия Консалтинговая компания "Бюро продаж"
Personal license
Leave a message in this thread and the user's contacts will be shown to you

Ustimenko Igor
OneBox production wrote:
1. yes
2. yes
3. need to be finalized (about 2 hours)
4. it is better to set it up through stages, such as a new appeal while it hangs in it and is considered not processed. well, either your option through revision 2h

hello. Will you issue an invoice or can we do it through "donate"?
10.10.2022, 10:18
Original comment available on version: ru



Ustimenko Igor
OneBox production wrote:
sv@krupkin.pro

to email? which one exactly? and when?
12.10.2022, 09:30
Original comment available on version: ru


Valeria
Consulting company "Sales Bureau" wrote:

Ustimenko Igor
OneBox production wrote:
sv@krupkin.pro

to email? which one exactly? and when?

Good afternoon! Sent invoice to your email: sv@krupkin.pro
12.10.2022, 10:44
Original comment available on version: ru


Stasyuk Yulia Vladimirovna
onebox wrote:

Valeria
Consulting company "Sales Bureau" wrote:

Ustimenko Igor
OneBox production wrote:
sv@krupkin.pro

to email? which one exactly? and when?

Good afternoon! Sent invoice to your email: sv@krupkin.pro

thanks, but Miroshnichenko said that after the update you can pay through the forum - can we still pay here? otherwise the client has already transferred us to the account balance ... :c
12.10.2022, 20:26
Original comment available on version: ru


Stasyuk Yulia Vladimirovna
onebox wrote:

Valeria
Consulting company "Sales Bureau" wrote:

Ustimenko Igor
OneBox production wrote:
sv@krupkin.pro

to email? which one exactly? and when?

Good afternoon! Sent invoice to your email: sv@krupkin.pro

waiting for an answer
17.10.2022, 14:58
Original comment available on version: ru


Valeria
Consulting company "Sales Bureau" wrote:

Stasyuk Yulia Vladimirovna
onebox wrote:

Valeria
Consulting company "Sales Bureau" wrote:

Ustimenko Igor
OneBox production wrote:
sv@krupkin.pro

to email? which one exactly? and when?

Good afternoon! Sent invoice to your email: sv@krupkin.pro

thanks, but Miroshnichenko said that after the update you can pay through the forum - can we still pay here? otherwise the client has already transferred us to the account balance ... :c

well, if on my account, then you can
19.10.2022, 13:29
Original comment available on version: ru


Ustimenko Igor
OneBox production wrote:
send invoice

made a payment to your account
Thanks!
19.10.2022, 18:40
Original comment available on version: ru

Валерия Консалтинговая компания "Бюро продаж"
Personal license
Leave a message in this thread and the user's contacts will be shown to you

Ustimenko Igor
OneBox production wrote:

Valeria
Consulting company "Sales Bureau" wrote:

Stasyuk Yulia Vladimirovna
onebox wrote:

Valeria
Consulting company "Sales Bureau" wrote:

Ustimenko Igor
OneBox production wrote:
sv@krupkin.pro

to email? which one exactly? and when?

Good afternoon! Sent invoice to your email: sv@krupkin.pro

thanks, but Miroshnichenko said that after the update you can pay through the forum - can we still pay here? otherwise the client has already transferred us to the account balance ... :c

well, if on my account, then you can

waiting for improvement
21.10.2022, 14:09
Original comment available on version: ru


Valeria
Consulting company "Sales Bureau" wrote:

Ustimenko Igor
OneBox production wrote:

Valeria
Consulting company "Sales Bureau" wrote:

Stasyuk Yulia Vladimirovna
onebox wrote:

Valeria
Consulting company "Sales Bureau" wrote:

Ustimenko Igor
OneBox production wrote:
sv@krupkin.pro

to email? which one exactly? and when?

Good afternoon! Sent invoice to your email: sv@krupkin.pro

thanks, but Miroshnichenko said that after the update you can pay through the forum - can we still pay here? otherwise the client has already transferred us to the account balance ... :c

well, if on my account, then you can

waiting for improvement

Write a box for which you need to make these improvements
21.10.2022, 14:52
Original comment available on version: ru


Stasyuk Yulia Vladimirovna
onebox wrote:

Valeria
Consulting company "Sales Bureau" wrote:

Ustimenko Igor
OneBox production wrote:

Valeria
Consulting company "Sales Bureau" wrote:

Stasyuk Yulia Vladimirovna
onebox wrote:

Valeria
Consulting company "Sales Bureau" wrote:

Ustimenko Igor
OneBox production wrote:
sv@krupkin.pro

to email? which one exactly? and when?

Good afternoon! Sent invoice to your email: sv@krupkin.pro

thanks, but Miroshnichenko said that after the update you can pay through the forum - can we still pay here? otherwise the client has already transferred us to the account balance ... :c

well, if on my account, then you can

waiting for improvement

Write a box for which you need to make these improvements

damn, shut up)
here you go https://senseeducation.1b.app/desktop/
21.10.2022, 15:09
Original comment available on version: ru

Have you forgotten about us? :)

Stasyuk Yulia Vladimirovna
one box
27.10.2022, 23:36
Original comment available on version: ru


Valeria
Consulting company "Sales Bureau" wrote:
1. Are Instagram events displayed?
2. Can we report the number of messages sent by employees (hour/day/month)?
3. Can we report the average response speed by Managers? (And it is important that this is considered only during the employee’s working hours, that is, exclude the situation that the client wrote during non-working hours and we wrote the answer in the morning and this knocks down all the statistics).
4. Can we display in the report the number of transactions without a response, where we can display transactions for the last 1/2/3 hours, for which the last message was from the client, but there was no message from our side.

Good afternoon.
I would like to clarify with you the result that you expect after performing this refinement.
The situation is that often all correspondence via messengers occurs regarding the 1st account, which is linked to the 1st contact, and the answers also leave this account (they can be sent by different employees).
Actually, I'm interested in what kind of result you need:
1. This will be a block where the system as a whole will display for the period:
- how many incoming instagram messages
- how many outgoing instagram messages were there
- average response speed (calculated as the average value between the time interval of an incoming-outgoing message, while taking into account the employee's work schedule, this is probably responsible for the process in which messages are exchanged)
- the number of transactions without a response (certain BP / statuses, where there is the last incoming message from the client for a certain period of time, but there is no outgoing message to the client after it)
2. Or do you need the above in option 1, but in the context of responsible employees for the processes in which correspondence takes place?
That is, to see in the context of employees how many incoming / outgoing messages in the processes of certain BPs, their average response speed and the number of unanswered?
Please provide clarifications and your wishes.
28.10.2022, 13:04
Original comment available on version: ru

Валерия Консалтинговая компания "Бюро продаж"
Personal license
Leave a message in this thread and the user's contacts will be shown to you

Tyndyk Maxim Vadimovich
OneBox production wrote:

Valeria
Consulting company "Sales Bureau" wrote:
1. Are Instagram events displayed?
2. Can we report the number of messages sent by employees (hour/day/month)?
3. Can we report the average response speed by Managers? (And it is important that this is considered only during the employee’s working hours, that is, exclude the situation that the client wrote during non-working hours and we wrote the answer in the morning and this knocks down all the statistics).
4. Can we display in the report the number of transactions without a response, where we can display transactions for the last 1/2/3 hours, for which the last message was from the client, but there was no message from our side.

Good afternoon.
I would like to clarify with you the result that you expect after performing this refinement.
The situation is that often all correspondence via messengers occurs regarding the 1st account, which is linked to the 1st contact, and the answers also leave this account (they can be sent by different employees).
Actually, I'm interested in what kind of result you need:
1. This will be a block where the system as a whole will display for the period:
- how many incoming instagram messages
- how many outgoing instagram messages were there
- average response speed (calculated as the average value between the time interval of an incoming-outgoing message, while taking into account the employee's work schedule, this is probably responsible for the process in which messages are exchanged)
- the number of transactions without a response (certain BP / statuses, where there is the last incoming message from the client for a certain period of time, but there is no outgoing message to the client after it)
2. Or do you need the above in option 1, but in the context of responsible employees for the processes in which correspondence takes place?
That is, to see in the context of employees how many incoming / outgoing messages in the processes of certain BPs, their average response speed and the number of unanswered?
Please provide clarifications and your wishes.

we want to see by employees, but with total lines for the department (several employees from the multilist)
and the number of unanswered transactions (certain BP / statuses, where there is the last incoming message from the client for a certain period of time, but there is no outgoing message to the client after it) it is possible to look at the employee because they change automatically every 5 minutes if there was none reactions to the process, so we need it in the context of the system, I guess
Is 4 hours paid enough for this?
Thank you for your time
02.11.2022, 09:40
Original comment available on version: ru


Valeria
Consulting company "Sales Bureau" wrote:
we want to see by employees, but with total lines for the department (several employees from the multilist)
and the number of unanswered transactions (certain BP / statuses, where there is the last incoming message from the client for a certain period of time, but there is no outgoing message to the client after it) it is possible to look at the employee because they change automatically every 5 minutes if there was none reactions to the process, so we need it in the context of the system, I guess

well, this is the problem, that if the processes did not change the responsible ones, it would be possible to make a selection of certain BP / statuses with the necessary responsible
similarly, by counting the number of messages - the messages (the events themselves) do not come to each employee individually - they come to a specific contact to which your instagram account is assigned?
02.11.2022, 13:23
Original comment available on version: ru


Tyndyk Maxim Vadimovich
OneBox production wrote:

Valeria
Consulting company "Sales Bureau" wrote:
we want to see by employees, but with total lines for the department (several employees from the multilist)
and the number of unanswered transactions (certain BP / statuses, where there is the last incoming message from the client for a certain period of time, but there is no outgoing message to the client after it) it is possible to look at the employee because they change automatically every 5 minutes if there was none reactions to the process, so we need it in the context of the system, I guess

well, this is the problem, that if the processes did not change the responsible ones, it would be possible to make a selection of certain BP / statuses with the necessary responsible
similarly, by counting the number of messages - the messages (the events themselves) do not come to each employee individually - they come to a specific contact to which your instagram account is assigned?

well, in fact, it fits the processes, at the end we change the person in charge to the one who was originally. There are changes during the process. and in general, in fact, we can group by an additional process field with the "contact directory" type. It works like this: at the initial stage, this field is filled in (deployed for confirmation) when they are taken into work, and then even if the responsible person changes, this does not integrate us - the main sorting by process is by this field
Tell me, did you explain clearly?
03.11.2022, 16:50
Original comment available on version: ru

In theory, this is possible.
Let's try to implement according to the specified calculation logic in the form of a dashboard block.
04.11.2022, 09:58
Original comment available on version: ru


Tyndyk Maxim Vadimovich
OneBox production wrote:
In theory, this is possible.
Let's try to implement according to the specified calculation logic in the form of a dashboard block.

great, thanks, looking forward to it :)
04.11.2022, 12:48
Original comment available on version: ru

Good afternoon.
The dashboard block "Table with information about employee communications" has been improved.
Let's customize it to your needs and check the correctness of the work - please specify which business processes need to be calculated?
07.11.2022, 15:24
Original comment available on version: ru

Валерия Консалтинговая компания "Бюро продаж"
Personal license
Leave a message in this thread and the user's contacts will be shown to you

Tyndyk Maxim Vadimovich
OneBox production wrote:
Good afternoon.
The dashboard block "Table with information about employee communications" has been improved.
Let's customize it to your needs and check the correctness of the work - please specify which business processes need to be calculated?

Hello
Can you please tell me how to work with this?
indicated in the dashboard such data https://ibb.co/7QWzKQQ
does not show any data yet https://ibb.co/bzV2Fkv
there is also no https://ibb.co/dJpNPC6 https://ibb.co/m0njVjm in the event map and the instagram event table
there is no such event in the reports https://senseeducation.1b.app/app/report/desiner/2/view/ https://ibb.co/tLDWx0h
events https://senseeducation.1b.app/app/event/ for some reason show that messages are sent from #200 https://senseeducation.1b.app/app/contact/200/ https://ibb.co/F0bp7jh although they were sent in the process https://senseeducation.1b.app/353/ by the manager https://senseeducation.1b.app/app/contact/172/ whose data I entered as #200 https://ibb.co /JrQJ0P0
Generally, the following reports are required:
1. Report on the speed of responses in instant messengers
2. Report on the number of messages sent by employees (hour/day/month)
3. Report, the number of transactions without a response, where we can display transactions for the last 1/2/3 hours
by processes https://senseeducation.1b.app/app/workflow/4/constructor/ https://senseeducation.1b.app/app/workflow/2/constructor/ https://senseeducation.1b.app/app/ workflow/3/constructor/
please support and thank you for your time
14.11.2022, 12:47
Original comment available on version: ru

https://senseeducation.1b.app/app/dashboard/
look here for an example, for example, on the "Admin" employee - he has a process https://senseeducation.1b.app/299/ where there are incoming messages from the client and outgoing to the client (we counted incoming / outgoing in the corresponding columns based on the comments of the desired type)
I also removed the number of hours for which to count processes without a response so that you can see that the calculation is taking place - the specified process is in the desired status and the last message for it is from the client.
the average response speed is calculated as the difference between the incoming message (creating a task may initially be a consequence of the incoming message) and outgoing - and the average is displayed in a readable form (the last message of the client without a response is not taken into account, because there will be a strong distortion between real answers).
15.11.2022, 14:59
Original comment available on version: ru


Tyndyk Maxim Vadimovich
OneBox production wrote:
https://senseeducation.1b.app/app/dashboard/
look here for an example, for example, on the "Admin" employee - he has a process https://senseeducation.1b.app/299/ where there are incoming messages from the client and outgoing to the client (we counted incoming / outgoing in the corresponding columns based on the comments of the desired type)
I also removed the number of hours for which to count processes without a response so that you can see that the calculation is taking place - the specified process is in the desired status and the last message for it is from the client.
the average response speed is calculated as the difference between the incoming message (creating a task may initially be a consequence of the incoming message) and outgoing - and the average is displayed in a readable form (the last message of the client without a response is not taken into account, because there will be a strong distortion between real answers).

Excellent! everything seems to be working and the client accepted the job
with me for tea)
16.11.2022, 14:10
Original comment available on version: ru

Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter. Log in and comment