communicated with the client through the telegram bot, but now neither the chat nor the identifier is visible
Good afternoon
client https://crm.ohrana.ua/admin/shop/users/28745/
a couple of days ago on 02/12 he wrote a bot in telegram and there was correspondence, here is the process https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2725488/edit/
Accordingly, there was a telegram identifier in the contact card
Now you can not see any chat with the client or the telegram identifier in the card. The identifier is blocked for employees, that is, they could not clear it manually. Where did he go? please check
Original question is available on version: ru
client https://crm.ohrana.ua/admin/shop/users/28745/
a couple of days ago on 02/12 he wrote a bot in telegram and there was correspondence, here is the process https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2725488/edit/
Accordingly, there was a telegram identifier in the contact card
Now you can not see any chat with the client or the telegram identifier in the card. The identifier is blocked for employees, that is, they could not clear it manually. Where did he go? please check
Answers:
https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2725488/history/?sy...
The history shows that the client was changed to the specified one, and it does not have a Telegram ID
The previous client https://crm.ohrana.ua/admin/shop/users/224479/ has a Telegram ID in the database
The history shows that the client was changed to the specified one, and it does not have a Telegram ID
The previous client https://crm.ohrana.ua/admin/shop/users/224479/ has a Telegram ID in the database
07.12.2021, 15:14
Original comment available on version: ru
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