Does not switch the statuses of business process stages when the status of the declaration changes

Question

Hello! Some tasks do not switch between new mail statuses. Those. a declaration of new mail was created from the task and the task does not receive status changes according to the declaration and, accordingly, the stages in the task do not change. For example, the task https://topbox.1b.app/15291/ TTN status of New Mail has changed to the stage "arrived at vіddelennya" https://prnt.sc/3qmmnZHxaU0M the status in the task has not changed (notifications in the task itself about changing the TTN status are not came). Task step automation configured https://prnt.sc/3eKtOYKjTfn2 https://topbox.1b.app/admin/shop/workflowstatus/584/action/new/ . This is not a single such task, some tasks are switched and everything is OK, some are not. Tell me what could be the problem?

Answer 1

Отдел Заботы

OneBox production

Good afternoon. You don’t even have a status track, because the desired delivery method has not been selected in the process. In order to track the statuses of the TTN, it must be a TTN and the desired delivery method with automation in the order must be selected.

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02.08.2023, 14:15

Original comment available on version: ru

Does not switch the statuses of business process stages when the status of the declaration changes

Answers:

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