Telephony Kyivstar. Error 403

Good afternoon! To avoid this error, try the following procedures: - from the contact card with which you are dialing - set the type to Kyivstar [file]4514[/file] - also make sure that in the contact card with which you are trying to call - the same phone number is set as in the "admin panel" of Kyivstar, if I'm not mistaken there it starts immediately with the operator code, without 38

[quote] Bushuev Svyatoslav Yurievich wrote: Good afternoon! To avoid this error, try the following procedures: - from the contact card with which you are dialing - set the type to Kyivstar [file]4514[/file] - also make sure that in the contact card with which you are trying to call - the same phone number is set as in the "admin panel" of Kyivstar, if I'm not mistaken there it starts immediately with the operator code, without 38 [/quote] And why should I put a mobile operator in the client card? The employee card ...../users/89/ indicates that this is Kyivstar. The screen that you are attaching is a client card.

[quote] Overchenko Alexander wrote: [quote] Bushuev Svyatoslav Yurievich wrote: Good afternoon! To avoid this error, try the following procedures: - from the contact card with which you are dialing - set the type to Kyivstar [file]4514[/file] - also make sure that in the contact card with which you are trying to call - the same phone number is set as in the "admin panel" of Kyivstar, if I'm not mistaken there it starts immediately with the operator code, without 38 [/quote] And why should I put a mobile operator in the client card? The employee card ...../users/89/ indicates that this is Kyivstar. The screen that you are attaching is a client card. [/quote] Yes, you write correctly. It is necessary for the employee to set the correct number and type. According to the logs /admin/logs/showall/ajax/?file=kyievstar-2021-03-22.log within the system, you can see your calls and you can see that the call comes from a slightly wrong number. Try to re-write the numbers in the contact card and make a call, because within the logs /admin/shop/report/logs/ you can't see Kyivstar requests for today

[quote] Bushuev Svyatoslav Yurievich wrote: [quote] Overchenko Alexander wrote: [quote] Bushuev Svyatoslav Yurievich wrote: Good afternoon! To avoid this error, try the following procedures: - from the contact card with which you are dialing - set the type to Kyivstar [file]4514[/file] - also make sure that in the contact card with which you are trying to call - the same phone number is set as in the "admin panel" of Kyivstar, if I'm not mistaken there it starts immediately with the operator code, without 38 [/quote] And why should I put a mobile operator in the client card? The employee card ...../users/89/ indicates that this is Kyivstar. The screen that you are attaching is a client card. [/quote] Yes, you write correctly. It is necessary for the employee to set the correct number and type. According to the logs /admin/logs/showall/ajax/?file=kyievstar-2021-03-22.log within the system, you can see your calls and you can see that the call comes from a slightly wrong number. Try to re-write the numbers in the contact card and make a call, because within the logs /admin/shop/report/logs/ you can't see Kyivstar requests for today [/quote] So he is registered there. [file]4515[/file]

the client had a similar problem if they changed the telephony token. in the box, I didn’t see a change, in the logs I could see the old token and saw a pardon 403. turned in a podtrimka, sob they updated the token.

[quote] Yarina integrator wrote: the client had a similar problem if they changed the telephony token. in the box, I didn’t see a change, in the logs I could see the old token and saw a pardon 403. turned in a podtrimka, sob they updated the token. [/quote] Token refresh didn't help

But have you checked whether the phone number (manager) can have access to the CRM system? you can marvel in the office of Kyivstar.

[quote] Yarina integrator wrote: But have you checked whether the phone number (manager) can have access to the CRM system? you can marvel in the office of Kyivstar. [/quote] Of course)

As part of the test, try to remove the life number from the employee's card, and leave only the Asterisk and Kyivstar numbers. And then try making a call via click-to-call.

[quote] Bushuev Svyatoslav Yurievich wrote: As part of the test, try to remove the life number from the employee's card, and leave only the Asterisk and Kyivstar numbers. And then try making a call via click-to-call. [/quote] This solution did help, but now, if you add the manager's phone number to the box, the error repeats.

Alexander, in this situation it would be desirable to receive a video from you, which will clearly show the process of fixing the error. With 2 numbers in the employee's card - there is no error, when you add the manager's phone number - there is an error.

[quote] Bushuev Svyatoslav Yurievich wrote: Alexander, in this situation it would be desirable to receive a video from you, which will clearly show the process of fixing the error. With 2 numbers in the employee's card - there is no error, when you add the manager's phone number - there is an error. [/quote] In the logs, he writes that the call comes from the life number that is indicated in the manager's card and is recorded as a simple mobile number. [file]4623[/file] [file]4624[/file]