Evaluate Telephony Improvement
2021-01-31 18:39:57
Since the department has 1 telephone and up to 5 employees, then:
1) it is necessary to set the priority of the call receipt depending on the role of the employee.
2) Modify the button in the box, with which the employee can choose to accept the call, thus linking the call to the manager. + the ability to assign managers the same phone numbers
Telephony - Kyivstar
Original question is available on version: ru
1) it is necessary to set the priority of the call receipt depending on the role of the employee.
2) Modify the button in the box, with which the employee can choose to accept the call, thus linking the call to the manager. + the ability to assign managers the same phone numbers
Telephony - Kyivstar
Answers:
1) this is for Kyivstar
2) this is not possible on our part without improvements in kyivstar
+ the same numbers are complete nonsense
2) this is not possible on our part without improvements in kyivstar
+ the same numbers are complete nonsense
01.02.2021, 08:47
Original comment available on version: ru
Ustimenko Igor OneBox CTO wrote:
1) this is for Kyivstar
not in api
Ustimenko Igor
OneBox CTO wrote:
2) this is not possible on our part without improvements in kyivstar
You just need to make a button and when it is pressed, so that the call is assigned to this manager, and the rest of the window closes. You do not need to send any requests to Kyivstar.
For example, there is 1 room - it is located at the department. With an incoming call, 1 of the managers picks up the phone, presses the button - in the events this call should be assigned to him.
Ustimenko Igor
OneBox CTO wrote:
+ the same numbers are complete nonsense
such functionality is available for binotel, that is, you need the ability to specify for several contacts the ability to specify the same phones with the type "Kyivstar"
01.02.2021, 12:39
Original comment available on version: ru
Sukhanitsky Andrey Vladimirovich
Grove Street Family wrote:
You just need to make a button and when it is pressed, so that the call is assigned to this manager, and the rest of the window closes. You do not need to send any requests to Kyivstar.
For example, there is 1 room - it is located at the department. With an incoming call, 1 of the managers picks up the phone, presses the button - in the events this call should be assigned to him.
Sukhanitsky Andrey Vladimirovich
Grove Street Family wrote:
such functionality is available for binotel, that is, you need the ability to specify for several contacts the ability to specify the same phones with the type "Kyivstar"
combine these points
you can make the setting to call the role and then the window will show everyone, and the one who pressed the button for him and the window remains for the rest will close
5h
01.02.2021, 12:49
Original comment available on version: ru
And how to assign a phone number to a role?
01.02.2021, 12:55
Original comment available on version: ru
Sukhanitsky Andrey Vladimirovich
Grove Street Family wrote:
And how to assign a phone number to a role?
and you assign it to the company so that everything is ok in events
why do you want a role? You can prescribe virtual numbers for them.
Or if you transfer the setting of the same numbers, then + 3h to the assessment
01.02.2021, 12:57
Original comment available on version: ru
Ustimenko Igor
OneBox CTO wrote:
and you assign it to the company so that everything is ok in events
why do you want a role? You can prescribe virtual numbers for them.
Or if you transfer the setting of the same numbers, then + 3h to the assessment
I don't need roles, the Kyivstar client has cards in their phones, through the gateway.
There are 10 departments, 10 telephones, and there are 50 employees at these 10 departments. If you always call for a role, then you need to put down one role for everyone, and if they call department 1, then the call will be in the box in all 10 departments, confusion .
And if you register the same numbers for employees of one department, then the issue of a pop-up window is solved, since it will push the number that is in all 5 employees. And instead of the role, you need to make a setting with numbers.
Is it 8 o'clock?
01.02.2021, 13:13
Original comment available on version: ru
Sukhanitsky Andrey Vladimirovich
Grove Street Family wrote:
Ustimenko Igor
OneBox CTO wrote:
and you assign it to the company so that everything is ok in events
why do you want a role? You can prescribe virtual numbers for them.
Or if you transfer the setting of the same numbers, then + 3h to the assessment
I don't need roles, the Kyivstar client has cards in their phones, through the gateway.
There are 10 departments, 10 telephones, and there are 50 employees at these 10 departments. If you always call for a role, then you need to put down one role for everyone, and if they call department 1, then the call will be in the box in all 10 departments, confusion .
And if you register the same numbers for employees of one department, then the issue of a pop-up window is solved, since it will push the number that is in all 5 employees. And instead of the role, you need to make a setting with numbers.
Is it 8 o'clock?
No
transfer functionality 3h
and button 2h
= 5
01.02.2021, 14:48
Original comment available on version: ru
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