Tracking phone numbers that received a call

[quote]1. There is a need to track the phone number to which the incoming call was received and record this information in the business process, is it possible to implement this with Phonet telephony or do we need to look for something else. [/quote] All links are collected in My Subdivision /admin/shop/report/event/, you can sort them like this: https://prnt.sc/vcowvr [quote]2. The function to switch the call to another operator does not work, what are the options. [/quote] here https://crm-onebox.com/ru/support/telephony/1988-perevesti-zvonok/ Andriy wrote, what works for oktell, binotel, asterisk. I think that the exchange is not on our side, but on the side of Phonet [quote]3. Is it possible to assign an internal telephone number (such as 901, 902, etc.) to several employees? [/quote] we have added this function for Binotel, check the box here https://prnt.sc/vcoufn Phonet only has 2 fields https://prnt.sc/vcouoz

1. This is an incoming call, the information is displayed that the call came from the subscriber +38 ...... to the number 301, 302, etc. You need to track which phone number (which SIM card) received a call. There are 8 SIM cards in the gateway and the numbers are pulled up for different sites

[quote] Babiy Oleg Client wrote: 1. This is an incoming call, the information is displayed that the call came from the subscriber +38 ...... to the number 301, 302, etc. You need to track which phone number (which SIM card) received a call. There are 8 SIM cards in the gateway and the numbers are pulled up for different sites [/quote] є axis sorting: https://prnt.sc/vd87sg

This sorting shows which internal number the call was received, the internal number is assigned to the manager and not to a specific mobile phone number. I repeat the question - how can I track or pull up in the BP the mobile phone number to which the call was received

[quote] Babiy Oleg Client wrote: This sorting shows which internal number the call was received, the internal number is assigned to the manager and not to a specific mobile phone number. I repeat the question - how can I track or pull up in the BP the mobile phone number to which the call was received [/quote] The API transmits the identification of the practitioner via the internal line, as well as by the number - it is also necessary to apply UTM tags, as it transmits the telephony itself (Binotel and Ringostat vmіє)