Phonetic integration
Upon receipt of incoming calls, everything is good popping up all the time
When you dial out, dial from the phone, everything is ok
Ale, when you try to call from Boxing https://prnt.sc/um9kl6, nothing happened (the phone just didn’t ring) and I didn’t see any pardon
Original question is available on version: ru
macik9157@gmail.com
When you dial out, dial from the phone, everything is ok
Ale, when you try to call from Boxing https://prnt.sc/um9kl6, nothing happened (the phone just didn’t ring) and I didn’t see any pardon
Answers:
Chirkov Maxim
Client Tzov Ekomora wrote:
When you receive incoming calls, everything pops up in a good way, when you dial from the phone, everything is OK when you try to call from Boxing
Try calling another contact instead of yourself.
23.09.2020, 09:59
Original comment available on version: ru
The integration is very easy to set up:
In order to activate the integration, you need to:
1. Enable integration in System Settings->Integration
2. Fill in domain and api">api Key in System settings->Integration->phonet
3. In your personal account phonet Settings->Integration->Crm system->Other system select https protocol and add 3 webhooks "Dial", "Answered the call" and "End the call" with the address https://box address/phonet/ push/
In order for all incoming calls from a client who is in the box to be redirected to his manager, it is necessary in the "Client information" line in
Settings->Integration->Crm systems->Other system in settings (phonet personal account) insert the link https://box address/phonet/get/userinfo/ . When a client calls, phonet will send us a request and if there is a client with such a phone in the box, the client has a manager and he has an internal number - the call will be redirected to him.
In order to activate the integration, you need to:
1. Enable integration in System Settings->Integration
2. Fill in domain and api">api Key in System settings->Integration->phonet
3. In your personal account phonet Settings->Integration->Crm system->Other system select https protocol and add 3 webhooks "Dial", "Answered the call" and "End the call" with the address https://box address/phonet/ push/
In order for all incoming calls from a client who is in the box to be redirected to his manager, it is necessary in the "Client information" line in
Settings->Integration->Crm systems->Other system in settings (phonet personal account) insert the link https://box address/phonet/get/userinfo/ . When a client calls, phonet will send us a request and if there is a client with such a phone in the box, the client has a manager and he has an internal number - the call will be redirected to him.
23.09.2020, 10:03
Original comment available on version: ru
So integration works, the problem is that I can’t call from Box https://prnt.sc/um9kl6
23.09.2020, 10:37
macik9157@gmail.com
Original comment available on version: ru
Chirkov Maxim
Client Tzov Ekomora wrote:
So integration works, the problem is that I can’t call from Box https://prnt.sc/um9kl6
it means something was incorrectly indicated, or the number is not registered in the card of the contact who is calling
23.09.2020, 11:01
Original comment available on version: ru
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