OS - Integration not working
I connected the MyCalls service for a trial period, but the integration does not work, calls are not transferred to Box.
Tell me, where is the problem with the settings?
In MyCalls - calls are pulled up, but not in Boxing.
Original question is available on version: ru
Tell me, where is the problem with the settings?
In MyCalls - calls are pulled up, but not in Boxing.
Answers:
You need to write the employee number on your card, did you do it?
04.09.2021, 18:09
Original comment available on version: ru
Sukhanitsky Andrey
Integrator
Client
Integrator CRM wrote:
You need to write the employee number on your card, did you do it?
What do you mean by number? Phone number? It's on the card. Or is there another number?
04.09.2021, 18:11
Original comment available on version: ru
Kornev Mikhail
Client
Ergo wrote:
Sukhanitsky Andrey
Integrator
Client
Integrator CRM wrote:
You need to write the employee number on your card, did you do it?
What do you mean by number? Phone number? It's on the card. Or is there another number?
The number that is registered in telephony, from which you need to receive and make calls. Unfortunately, I do not have access to your system and cannot check everything you need at once
04.09.2021, 18:14
Original comment available on version: ru
I connected another phone number (added one more employee to MyCalls). And when I call the line of my phone number to the number of an employee, a call pop-up appears, but there is also no information about calls in the events.
Do you have any instructions on how to set it up correctly?
Do you have any instructions on how to set it up correctly?
04.09.2021, 18:14
Original comment available on version: ru
Sukhanitsky Andrey
Integrator
Client
Integrator CRM wrote:
The number that is registered in telephony, from which you need to receive and make calls. Unfortunately, I do not have access to your system and cannot check everything you need at once
Registered like phone numbers. Maybe due to the fact that in the system the phone number is specified without the '+'?
Screenshot_2021-09-04-18-19-52-373_com.android.chrome.jpg
Screenshot_2021-09-04-18-21-29-213_com.android.chrome.jpg
04.09.2021, 18:22
Original comment available on version: ru
There shouldn't be such a problem.
If everything is indicated, then you need to look at the response from the server, check the connection ... This is already for the programmers, tomorrow, I think they will help you
If everything is indicated, then you need to look at the response from the server, check the connection ... This is already for the programmers, tomorrow, I think they will help you
04.09.2021, 18:32
Original comment available on version: ru
Sukhanitsky Andrey
Integrator
Client
Integrator CRM wrote:
This is already for the programmers, tomorrow, I think they will help you
Well, well, I hope they help at all
05.09.2021, 12:55
Original comment available on version: ru
Kornev Mikhail
Client
Ergo wrote:
Tell me, where is the problem with the settings?
The telephony type must be selected in the contact card. Uvas is "Mobile", and should be the name of the telephony that you have connected.
In your case "Moizvonki".
05.09.2021, 23:49
Original comment available on version: ru
Tasun Sergey Vladimirovich
OneBox production
Employee wrote:
In your case "Moizvonki"
Recorded, but still does not work as it should. Nothing is recorded in the My Calls application itself. And for some reason, not all calls are recorded in events.
06.09.2021, 07:35
Original comment available on version: ru
Tasun Sergey Vladimirovich
OneBox production
Employee wrote:
Kornev Mikhail
Client
Ergo wrote:
Tell me, where is the problem with the settings?
The telephony type must be selected in the contact card. Uvas is "Mobile", and should be the name of the telephony that you have connected.
In your case "Moizvonki".
Events do not appear in the My Calls app, although they do appear in the Events app. this is fixable, somewhere I need to put a tick about which I do not know?
07.09.2021, 18:17
Original comment available on version: ru
Tasun Sergey Vladimirovich
OneBox production
Employee wrote:
This problem is being dealt with.
Probably, statuses are needed for topics on the forum, otherwise it is not clear what is happening and whether it is happening at all ...
20.09.2021, 21:35
Original comment available on version: ru
The logs show that there are not configured push notifications in the admin panel of my calls
or push to the old URL
or push to the old URL
20.12.2021, 00:52
Original comment available on version: ru
Ustimenko Igor
OneBox production
OneBox CTO wrote:
The logs show that there are not configured push notifications in the admin panel of my calls
or push to the old URL
created a new account, I'll try to check on it after setting it up.
20.12.2021, 17:20
Original comment available on version: ru
Igor Ustimenko
Integration issues persist:
1. Application icons are not on the desktop
2. The events themselves are not pulled up to the My Calls application.
Integration issues persist:
1. Application icons are not on the desktop
2. The events themselves are not pulled up to the My Calls application.
02.07.2022, 16:19
Original comment available on version: ru
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