Telegram
Can you please tell me why it is not possible to drag this process on the automation page - https://vuuoksa-home.crm-onebox.com/admin/auto/action/minute/edit/?
Original question is available on version: ru
Answers:
Now it's pulling. Specify under what conditions this does not happen?
23.12.2020, 16:31
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
Now it's pulling. Specify under what conditions this does not happen?
Everything is dragging, but messages do not appear in events (we write to the bot - but they are not there)
23.12.2020, 16:33
Original comment available on version: ru
Roman wrote:
Everything is dragging, but messages do not appear in events (we write to the bot - but they are not there)
Enable webhook in the integration to receive messages
23.12.2020, 17:30
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
Roman wrote:
Everything is dragging, but messages do not appear in events (we write to the bot - but they are not there)
Enable webhook in the integration to receive messages
When enabled, unfortunately, it also does not work.
24.12.2020, 08:50
Original comment available on version: ru
Good day! For the integration with messengers (Telegram/Viber) to work correctly, you also need to enable the checkbox "Allow adding a user without contact details" in the settings /admin/shop/settings/table-and-orders/ . After that, the integration will work correctly.
24.12.2020, 12:07
Original comment available on version: ru
Earned. But now there are questions.
1. https://prnt.sc/w96ics - what does this error mean?
2. We still need to pick up phone numbers from telegrams (although we understand that they can be hidden). How to do it?
3. And how to send messages to the client? Button "send to chat" have a different action? Messages not being delivered
1. https://prnt.sc/w96ics - what does this error mean?
2. We still need to pick up phone numbers from telegrams (although we understand that they can be hidden). How to do it?
3. And how to send messages to the client? Button "send to chat" have a different action? Messages not being delivered
24.12.2020, 15:58
Original comment available on version: ru
Roman wrote:
2. We still need to pick up phone numbers from telegrams (although we understand that they can be hidden). How to do it?
Telegram does not give such information about the contact. Only the contact's chat-id (something like an internal Telegram ID).
Roman wrote:
3. And how to send messages to the client? Button "send to chat" have a different action? Messages not being delivered
For this situation, your best bet is to set up an action in the automation once per minute /admin/auto/action/minute/edit/ :
- Turn a Telegram message into a business process
- Turn a telegram message into a chat
As part of the 1st action, a task will be created in the specified BP where you can communicate either through the Comments Feed or through the Telegram Chat block (it must be displayed in the interface)
As part of the 2nd step, a classic chat will be created, which can be accessed from the Communication Center section.
24.12.2020, 16:03
Original comment available on version: ru
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