Dear Rodion,
I was asked to intervene, so I'll leave my comment here.
1. I ask you to form questions on the forum in the style of "Please fix this and that here and there" - and we will do it if it is reasonable.
If you write in an abstract style "boxing has a bad translation into Ukrainian" - then you will get the answer "yes, it is, thanks, we'll take it into account someday" (and we won't do anything).
2. Yes, OneBox restricts access to the forum to users who behave inappropriately from our point of view.
And I give everyone the go-ahead for this: if you don’t want to answer the client, don’t answer. I won't do anything to anyone. We are not required to respond to the forum.
Why is that? It is important for me that Igor Ustimenko, all developers, all partners of the company do what I need, and not be nervous listening to insults and attacks from individual clients.
Read the topics, there are a large number of customers who ask questions, get answers, and they are satisfied with everything.
My goal is not to please everyone.
3. We have contracts with some clients that contain a standard clause about contacting technical support by mail.
The official policy of our party since the launch of the forum: we simply do not fulfill this point, I decided so unilaterally. In return, we give a better mechanism in the form of a forum. Or paid technical support from integrator partners. (but they are also not obliged to work with the client, these are separate companies and these are purely their agreements with clients).
4. The OneBox software is sold AS IS (as is). What is openly written here
https://crm-onebox.com/en/prices/#collaboration_scheme_and_risk_notificationThis means that if you do not like its translation into Ukrainian, then we are not obliged to do anything about it. We can do it, we can not.
In addition, I already wrote about the Ukrainian language here -
https://crm-onebox.com/ru/support/online-stores/5233-mnogoyazichnost/5. On the legal aspect of the issue:
everyone knows that traffic rules cannot be violated, and everyone knows what the fine will be for this and with what probability.
There is a rule, and breaking it or fulfilling it is up to everyone.
The same applies to the clauses of the agreement on technical support: there is such a clause in the contracts, and we know perfectly well what will happen to us for violating it and with what probability.
6. No matter how hard it sounds, my KPI as CEO is the number of cloud users.
I will do everything to increase the number of cloud users, and I will not do anything at all that will not lead to an increase in this indicator.
In simple words:
- we love and appreciate cloud clients, and we don't care about boxed clients who paid for software once.
- if someone contacts us and wants some kind of individual agreement, some finished it, then there is only one question: "will this lead to the fact that we will add cloud users? Yes - we do it. No - it means we don't do it, even if The customer will be very dissatisfied.
Sincerely, Maxim Miroshnichenko,
Onebox CEO.