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The database on your server has crashed, bring it up again and it will work.

[quote] lace OneBox production wrote: The database on your server has crashed, restore it - it will work. [/quote] Hello. Please tell me why this could have happened and in a little more detail - how to raise it, or poke your nose into the instructions. Thank you

[quote] Gorobets Maksym wrote: Please tell me why this could have happened and in a little more detail - how to raise it, or poke your nose into the instructions. [/quote] Well, you have your own server - there must certainly be a system administrator who maintains it and knows how to perform such operations.

[quote] Maksym Vadimovich Tyndyk OneBox production wrote: [quote] Gorobets Maksym wrote: Please tell me why this could have happened and in a little more detail - how to raise it, or poke your nose into the instructions. [/quote] Well, you have your own server - there must certainly be a system administrator who maintains it and knows how to perform such operations. [/quote] So whose side is the problem? Who is to blame for the database crash? It doesn't just happen like that. How do I understand the reason for the crash and avoid it in the future? So far, I can't even boot from a backup, no user can log into the box, all logins and passwords are incorrect, I can't recover my password, it just doesn't send anything to my email or phone, or it says access is denied. I get an error 500 because of my ID.

[quote] Maksym Vadimovich Tyndyk OneBox production wrote: [quote] Gorobets Maksym wrote: Please tell me why this could have happened and in a little more detail - how to raise it, or poke your nose into the instructions. [/quote] Well, you have your own server - there must certainly be a system administrator who maintains it and knows how to perform such operations. [/quote] There is no admin, the integrator could not even restore from a backup, there is a login page, but it does not log in with any user data, it says the wrong combination, although everyone logged in to the problem. Please provide support, because the integrator cannot cope. Ready to pay for restoration

Currently, your system is working - but your database "broke" and you rolled out a new one or something? Because I don't see any users in the system. What kind of integrator was it and what exactly did it do?

[quote] Maksym Vadimovich Tyndyk OneBox production wrote: Currently, your system is working - but your database "broke" and you rolled out a new one or something? Because I don't see any users in the system. What kind of integrator was it and what exactly did it do? [/quote] It's hard for me to say what the administrator did and in what sequence. I tried to restore from backup, but after restoring I can't log in, all users have the correct data, but the combination is incorrect. There were at least 5 users in the system, maybe even more

[quote] Gorobets Maksym wrote: what did the administrator do [/quote] Who exactly is this administrator? Is it someone on your side, or one of the integrators (a specific person)?

[quote] Maksym Vadimovich Tyndyk OneBox production wrote: [quote] Gorobets Maksym wrote: what did the administrator do [/quote] Who exactly is this administrator? Is it someone on your side, or one of the integrators (a specific person)? [/quote] integrator, I think you can see which one?

[quote] Gorobets Maksym wrote: integrator, I think you can see which one? [/quote] I have no idea who you contacted with this question, I only have this topic - I don't see anyone doing anything to you in it

[quote] Maksym Vadimovich Tyndyk OneBox production wrote: [quote] Gorobets Maksym wrote: integrator, I think you can see which one? [/quote] I have no idea who you contacted with this question, I only have this topic - I don't see anyone doing anything to you in it [/quote] Can we just switch to a more operational communication channel and help directly? Currently, the questions and answers do not bring the system closer to its operability in any way

[quote] Maksym Vadimovich Tyndyk OneBox production wrote: [quote] Gorobets Maksym wrote: integrator, I think you can see which one? [/quote] I have no idea who you contacted with this question, I only have this topic - I don't see anyone doing anything to you in it [/quote] Integrator or ex-integrator: yes - restored the database on the 20th, because in the archives this is the closest date with maximum data. on the 21st there was about half of the data - the box did not even start. all the following days the backup was not made due to an error Please wait, I'm checking the restored database for errors.

[quote] Gorobets Maksym wrote: Integrator or ex-integrator: yes - restored the database on the 20th, because in the archives this is the closest date with maximum data. on the 21st there was about half of the data - the box did not even start. all the following days the backup was not made due to an error Please wait, I'm checking the restored database for errors. [/quote] The reason is that you didn't keep track of the space on the server, so it ended up under the DB - that's why everything broke for you I see that the data was partially restored, the contact table is as if from scratch - why was it filled like that, where can I get a backup that is adequate for at least the 20th? more questions than answers

[quote] Maksym Vadimovich Tyndyk OneBox production wrote: [quote] Gorobets Maksym wrote: Integrator or ex-integrator: yes - restored the database on the 20th, because in the archives this is the closest date with maximum data. on the 21st there was about half of the data - the box did not even start. all the following days the backup was not made due to an error Please wait, I'm checking the restored database for errors. [/quote] The reason is that you didn't keep track of the space on the server, so it ended up under the DB - that's why everything broke for you I see that the data was partially restored, the contact table is as if from scratch - why was it filled like that, where can I get a backup that is adequate for at least the 20th? more questions than answers [/quote] We had this problem a couple of years ago, restored everything from backup, cleared the memory and everything was fine. Yes, there can't be zero contacts, we have more than 23k orders, contacts, etc. We can provide access to the server. Only here it's a little inconvenient to communicate

Why was it filled in like that or not - we cannot answer, the integrator said he restored the database on the 20th, how and what he did - we do not see. Is it possible to give you a solution to the issue from scratch?

The integrator is a gentleman with the nickname "Ihor" who is on your server, only Susiak signs up like that, this is a person who hasn't even been a partner for 2 years, and I see you chose just the right person)))))))) better ask him why he deleted the backups on the server? where to get them now, where to get the old backup, where is the full database? In general, whoever climbed in should restore it, or return it to how it was, because now there is nothing to restore the system from, but your PAN who did all this and indicates where he found a full backup with all the data.

poo poo poo

[quote] Maksym Vadimovich Tyndyk OneBox production wrote: The integrator is a gentleman with the nickname "Ihor" who is on your server, only Susiak signs up like that, this is a person who hasn't even been a partner for 2 years, and I see you chose just the right person)))))))) better ask him why he deleted the backups on the server? where to get them now, where to get the old backup, where is the full database? In general, whoever climbed in should restore it, or return it to how it was, because now there is nothing to restore the system from, but your PAN who did all this and indicates where he found a full backup with all the data. [/quote] We don't know who is an integrator and who is not, but he is the only one who offered help, there was no particular choice. I'm asking you to help, but it seems as if you just want to laugh at the situation, and not to help. Because in essence you just asked questions that we don't have answers to. That's why we turned to you, to get answers and help, and you suggest we continue to tinker with a gentleman who hasn't been an integrator for a long time. Moreover, we are not asking for free help, but are ready to pay for the restoration service

Good afternoon, I have restored your system, sales will send you an invoice for payment. The reason why this happened is most likely that they did not monitor the space, and starting from the 14th at night when the backup was being made, it reached the table on which the space was running out - it crashed and the backup was not complete and went to the archive. Then, when the space was completely over, the combat database lost the integrity of the tables. The reason for the sharp increase in data was some settings with suppliers, since the table of changes in prices increased 50 times in a few days, here you can see better what you changed, I recommend setting up an action that monitors the space on the disk and notifies you in advance

[quote] Ustymenko Ihor OneBox production wrote: Good afternoon, I have restored your system, sales will send you an invoice for payment. The reason why this happened is most likely that they did not monitor the space, and starting from the 14th at night when the backup was being made, it reached the table on which the space was running out - it crashed and the backup was not complete and went to the archive. Then, when the space was completely over, the combat database lost the integrity of the tables. The reason for the sharp increase in data was some settings with suppliers, since the table of changes in prices increased 50 times in a few days, here you can see better what you changed, I recommend setting up an action that monitors the space on the disk and notifies you in advance [/quote] Good. Thank you, but they restored it as if it was at 7 pm, but we still can't log in because someone else is busy with the session, although none of us are logged in for obvious reasons - we simply didn't have access to the box. We also had an automatic logout set up if there is no action for 15 minutes, but we still can't log in. We didn't keep track of the space, because, if I'm not mistaken, we previously ordered settings from you to automatically clean up unnecessary files, because it had already overflowed once. After that, the system worked without problems, and now it's happening again. But you also write that the reason is the settings with suppliers. We haven't changed anything in this regard, and we have the only supplier with an integrated price list - we have already requested information from them whether they have changed something, but we will only receive a comment tomorrow. How can this situation be controlled so that it does not happen again? Earlier in the comments, some application was recommended, maybe even yours, to monitor the server status, but of course, it is desirable to have system notifications from the box itself and at the same time, actions are taken that would protect the system itself first of all and no actions of suppliers could affect the system in this way, but were blocked with a warning in one of our tg groups, to which notifications from the box are now coming. It would be nice if you pointed out specific attributes from which we could understand the sources of this problem. There was a letter like this from KSM just before all this happened, although they said the changes started on the 19th, but you say it started on the 14th Partners, we would like to inform you that starting May 19, we are changing the article numbers for products of three brands: ✅ Borofone ✅ Acefast ✅ Ulanzi We hope to get access to boxing. Not yet.