action Change the stage of the processes if there was a call with the client switches the process even if there is no completed call
On the example of the process https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2807436/edit/, the process was created from a missed call and an automation action once a minute Change the stage of the processes if there was a call with the client - the process switched to the stage Answered. Action Settings
But as you can see in the process of the call that took place with the client, there is no , why did the action switch the stage of the process?
Original question is available on version: ru
But as you can see in the process of the call that took place with the client, there is no , why did the action switch the stage of the process?
Answers:
Hello. This action only checks for a call. Add a setting so that the action takes into account calls from a certain duration will cost 1 hour
28.01.2022, 12:33
Original comment available on version: ru
Maria, thank you for your review.
Please suggest why the process https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2814506/edit/ did not switch to Answered? there is a call for 208 seconds, while the process remains at the starting stage hanging for 15 minutes and did not switch to answered
Please suggest why the process https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2814506/edit/ did not switch to Answered? there is a call for 208 seconds, while the process remains at the starting stage hanging for 15 minutes and did not switch to answered
01.02.2022, 12:33
Original comment available on version: ru
perhaps at the time of the action, there was no call yet
01.02.2022, 12:42
Original comment available on version: ru
Maria
OneBox production wrote:
perhaps at the time of the action, there was no call yet
Didn't understand. The action is triggered every 10 minutes. We see the call at 12-12, if we assume that the action worked before that at 12-10, there is no call yet, but after that the action will work at 12-20 and there is already a call, why didn’t the process switch then ?
01.02.2022, 12:54
Original comment available on version: ru
https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2814614/edit/ same problem here
We are ready to finalize, but we just need to understand the functionality of the current actions, but I can’t understand how they work.
We are ready to finalize, but we just need to understand the functionality of the current actions, but I can’t understand how they work.
01.02.2022, 13:43
Original comment available on version: ru
Shatokhina Irina wrote:
https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2814614/edit/ same problem here
The call in the system was created at 13.21 (13.18 the start time of the call, so you see exactly this date of the event). It was processed at the current settings at 13.30. But when switching to the "Answered" status, this call will encounter an action that checks for the call "Check for a call to the client" The conditions that are specified there will not allow switching to this status (there was no call lasting more than 10 seconds in the last 5 minutes). Therefore, the action did not switch the stage
Try changing the settings of this action so that it skips such calls.
01.02.2022, 14:09
Original comment available on version: ru
I realized thanks. Time has changed, I keep track of whether it will switch now
01.02.2022, 14:42
Original comment available on version: ru
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