OS - Calculate bonus based on KPI
https://rivcont.info/app/automatization/hour/edit/
Second step "Calculate bonus based on KPI"
Settings
User https://rivcont.info/app/contact/517/
The position (role) is registered call center - as in action
KPI value = 1 https://rivcont.info/app/dashboard/
The period (the last X days) for checking the crediting of bonuses = one day (if I understand correctly, it should only be checked today)
Tried on/off setting "Create a process in the specified business process and status"
The action does not work.
Based on the value of KPI should accrue 3 bonuses
See what's wrong
Original question is available on version: ru
Second step "Calculate bonus based on KPI"
Settings
User https://rivcont.info/app/contact/517/
The position (role) is registered call center - as in action
KPI value = 1 https://rivcont.info/app/dashboard/
The period (the last X days) for checking the crediting of bonuses = one day (if I understand correctly, it should only be checked today)
Tried on/off setting "Create a process in the specified business process and status"
The action does not work.
Based on the value of KPI should accrue 3 bonuses
See what's wrong
Answers:
Good afternoon, according to what indicators and settings should the action be completed for the specified user, and for what day?
An example of daily bonus accrual by actions:
An example of daily bonus accrual by actions:
29.09.2021, 17:47
Original comment available on version: ru
Zamogilny Dmitry
OneBox production
Employee wrote:
Good afternoon, according to what indicators and settings should the action be completed for the specified user, and for what day?
An example of daily bonus accrual by actions:
User https://rivcont.info/app/contact/123143/
Accrual history of a certain KPI https://rivcont.info/app/kpi/userhistory/?userid%5B%5D=123143&kpiid%5B%5D=59...
Action for this KPI
At the time when the user's action was supposed to work out, the KPI value https://rivcont.info/app/kpi/59/ was 19, but no bonuses were accrued.
29.09.2021, 17:59
Original comment available on version: ru
Bonuses are awarded according to KPI.
In the Accounting tables block, it is selected to show only for a certain category, while they were accrued without a category, there is simply no such setting in the action.
In the Accounting tables block, it is selected to show only for a certain category, while they were accrued without a category, there is simply no such setting in the action.
30.09.2021, 14:14
Original comment available on version: ru
Zamogilny Dmitry
OneBox production
Employee wrote:
Bonuses are awarded according to KPI.
In the Accounting tables block, it is selected to show only for a certain category, while they were accrued without a category, there is simply no such setting in the action.
heard
Thanks
30.09.2021, 14:25
Original comment available on version: ru
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