Return to supplier
Good day! I have an order to a supplier, as well as a return to a supplier. Previously, return to supplier worked correctly and the product was shipped to the supplier. And now it gives an error. Please help to solve the problem.
"an error occurred.storage-order-not-incoming It is impossible to ship the goods from the warehouse, because the order is a purchase from the supplier.
Change the direction of the order to incoming."
https://feshemebel.crm-onebox.com/66378/
Original question is available on version: ua
"an error occurred.storage-order-not-incoming It is impossible to ship the goods from the warehouse, because the order is a purchase from the supplier.
Change the direction of the order to incoming."
https://feshemebel.crm-onebox.com/66378/
Answers:
Good day! So how do I make a return to the supplier?
04.05.2023, 17:59
Original comment available on version: ua
Good day.
I did not understand the logic of setting up your business process:
https://feshemebel.crm-onebox.com/admin/shop/workflowstatus/383/action/new/ - change the input direction of the power supply to the output
https://feshemebel.crm-onebox.com/admin/shop/workflowstatus/236/action/new/ - want to sell/ship the original process (instead of return) and change the direction of the process.
In the outbound process, it is not necessary to automatically reserve products for further sale/shipment, only posting and returns.
Here, you either need to understand the directions of the process, or seek help from integrators.
I did not understand the logic of setting up your business process:
https://feshemebel.crm-onebox.com/admin/shop/workflowstatus/383/action/new/ - change the input direction of the power supply to the output
https://feshemebel.crm-onebox.com/admin/shop/workflowstatus/236/action/new/ - want to sell/ship the original process (instead of return) and change the direction of the process.
In the outbound process, it is not necessary to automatically reserve products for further sale/shipment, only posting and returns.
Here, you either need to understand the directions of the process, or seek help from integrators.
08.06.2023, 17:07
Original comment available on version: ua
https://feshemebel.crm-onebox.com/admin/shop/workflowstatus/236/action/new/ - want to sell/ship the original process (instead of return) and change the direction of the process.
I need to return the product to the supplier, but there is no such possibility in actions. Therefore, I change the process to the original one and sell/ship it to the supplier as a customer. If it can be done by another method - let me know. please.
I need to return the product to the supplier, but there is no such possibility in actions. Therefore, I change the process to the original one and sell/ship it to the supplier as a customer. If it can be done by another method - let me know. please.
09.06.2023, 18:34
Original comment available on version: ua
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