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Modification not working properly

good afternoon!
as part of the revision, integration was made with the service for sending SMS messages sms4b #2015818404
Now, after more than a month of active use, having received a very small bill for sending SMS, we found that 80% of SMS are not delivered, that is, they do not even get to the provider.
Please understand, examples of SMS events that did not reach the provider were sent by Yulia Stasyuk.
Original question is available on version: ru

Answers:

Today you have already been answered directly from the revision that your signatures are not correct.

You have the signature Rattan&**** - it refers to a turbosms that does not send SMS to these countries.
In sms4b you have the signature Rattan**** - with this signature you need to send messages through the sms4b service.
08.09.2021, 17:01
Original comment available on version: ru

good afternoon!
your specialists were engaged in the configuration, we did not configure anything. It was they who left active sending via Turbosms
What needs to be done as a result? Or have you already done everything?
Please remove our alpha names from your post above or close the main ones with asterisks, thanks
09.09.2021, 13:06
Original comment available on version: ru


your specialists were engaged in the configuration, we did not configure anything. It was they who left active sending via Turbosms

In this case, I recommend that you communicate specifically with the specialist through whom you did the tuning - so that I do not mislead you.

Please remove our alpha names from your post above or close the main ones with asterisks, thanks

OK
10.09.2021, 13:11
Original comment available on version: ru

Hello! Now it turned out that the problem has not been solved, SMS are not sent, the alpha-name of the sender has been fixed everywhere
13.10.2021, 10:59
Original comment available on version: ru

Or not everywhere? Where exactly should the name be corrected? We fixed it in sms4b settings, in business processes. No messages are sent at all, either automatically from business processes or manually
13.10.2021, 11:04
Original comment available on version: ru


Or not everywhere? Where exactly should the name be corrected? We fixed it in sms4b settings, in business processes. No messages are sent at all, either automatically from business processes or manually

Do your integrations now match the signatures of the ones created by the corresponding SMS mailing providers?
If so, can you provide a link to the process where SMS is not being sent from now - I will check what response we receive from the provider, maybe there is some kind of technical / billing error on their part (which will become more clear what is wrong)?
20.10.2021, 15:11
Original comment available on version: ru

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