Appeal to Maxim Miroshnichenko about OneBox OS
Good afternoon, Maxim!
As we can see, the new OneBox OS is being actively developed now, and one of the most important differences is the ability to upload your PSUs and Applications to the market. Appeal and concerns this functionality.
How can customers and/or integrators protect their Intellectual Property and other rights? Sounds loud, but still :)
Here are some real life situations:
Situation No. 1: by signing an agreement with an unscrupulous integrator to perform any work, the client gives them full access. And at this moment, they completely export / copy other BPs and use them for their own purposes.
Situation No. 2: the client fully pays for the development of a large BP (this amount can be calculated in thousands of dollars), and the integrator puts this BP on the market on its own behalf, although in fact, this BP belongs to the client because he paid for it.
Situation No. 3: an employee of the integrator, after leaving his job, lays out his PSUs on his own behalf and at a
Original question is available on version: ru
As we can see, the new OneBox OS is being actively developed now, and one of the most important differences is the ability to upload your PSUs and Applications to the market. Appeal and concerns this functionality.
How can customers and/or integrators protect their Intellectual Property and other rights? Sounds loud, but still :)
Here are some real life situations:
Situation No. 1: by signing an agreement with an unscrupulous integrator to perform any work, the client gives them full access. And at this moment, they completely export / copy other BPs and use them for their own purposes.
Situation No. 2: the client fully pays for the development of a large BP (this amount can be calculated in thousands of dollars), and the integrator puts this BP on the market on its own behalf, although in fact, this BP belongs to the client because he paid for it.
Situation No. 3: an employee of the integrator, after leaving his job, lays out his PSUs on his own behalf and at a
Answers:
Good afternoon, Roman Sergeevich!
Hm, that's an interesting question.
Now in OneBox (any version), access to settings (business processes and a bunch of options) is available to users with admin (level 3) access rights.
In OneBox OS, it will be completely different: by default, the client and client employees do not have access to OneBox settings and business processes. By default, the client cannot change almost any settings himself. It is necessary to change - contact integrators or become an integrator yourself (you need to pass an exam). Roughly speaking, we will now control the fact “who can change the settings in this particular box”.
This seems crazy to current clients, but it's worth explaining why I decided to do this:
1. OneBox has a huge bunch of checkboxes that cleverly affect the logic of the entire system. And if you give access to someone who does not know what he is doing, how it affects the system, then this will lead to bugs, for which we or integrators will have to take the rap for free. Now on our forum, 50% of questions are generated like “I put a couple of checkmarks here and put 500 actions on the stage - why is everything stupid?”. And we need to answer this, and this is the time of employees, and this is money, and now they are more than these clients paid for the boxes.
2. I need to make sure that integrators are important and valued. Because our growth model does not depend on satisfied customers, but on satisfied integrators.
3. And this solves issues with copying data, draining business processes. Only a verified integrator can access the client's settings and business processes, and then with our consent. The integrator in the integrator panel on the site crm-onebox.com sends a request “give me access to the box clientname.crm-onebox.com”. We send a letter to the client “Integrator Vasya Pupkin is requesting super admin level access to your crm. Give?" And if you say yes, we let him in. And we know who we let in. And if he then puts your business process up for sale, we will kill it.
While this is a preliminary answer.
It's not all accurate.
But I think you get the point :)
Hm, that's an interesting question.
Now in OneBox (any version), access to settings (business processes and a bunch of options) is available to users with admin (level 3) access rights.
In OneBox OS, it will be completely different: by default, the client and client employees do not have access to OneBox settings and business processes. By default, the client cannot change almost any settings himself. It is necessary to change - contact integrators or become an integrator yourself (you need to pass an exam). Roughly speaking, we will now control the fact “who can change the settings in this particular box”.
This seems crazy to current clients, but it's worth explaining why I decided to do this:
1. OneBox has a huge bunch of checkboxes that cleverly affect the logic of the entire system. And if you give access to someone who does not know what he is doing, how it affects the system, then this will lead to bugs, for which we or integrators will have to take the rap for free. Now on our forum, 50% of questions are generated like “I put a couple of checkmarks here and put 500 actions on the stage - why is everything stupid?”. And we need to answer this, and this is the time of employees, and this is money, and now they are more than these clients paid for the boxes.
2. I need to make sure that integrators are important and valued. Because our growth model does not depend on satisfied customers, but on satisfied integrators.
3. And this solves issues with copying data, draining business processes. Only a verified integrator can access the client's settings and business processes, and then with our consent. The integrator in the integrator panel on the site crm-onebox.com sends a request “give me access to the box clientname.crm-onebox.com”. We send a letter to the client “Integrator Vasya Pupkin is requesting super admin level access to your crm. Give?" And if you say yes, we let him in. And we know who we let in. And if he then puts your business process up for sale, we will kill it.
While this is a preliminary answer.
It's not all accurate.
But I think you get the point :)
11.03.2021, 19:11
Как со мной связаться - никак :)Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/ Original comment available on version: ru
Miroshnichenko Maxim Alexandrovich
OneBox CEO wrote:
By default, the client cannot change almost any settings himself. Need to change - contact integrators or become an integrator yourself (you need to pass an exam)
Maksim,
Based on what you wrote, the questions are:
1) How to access the settings for experienced clients who do not want to be integrators?
2) That is, the client buys / pays for various power supplies or applications, but he cannot even connect them himself? For example: even a banal turbosms client will not be able to connect or add an alpha name?
11.03.2021, 20:13
Original comment available on version: ru
1) How to access the settings for experienced clients who do not want to be integrators?
Pass the exam and become an integrator. It is not necessary to serve customers, but you need to pass certification.
OR
sign a waiver of all warranties and support.
To put it simply: I am not eager to let anyone into the engine of a car, because it will all end in failure.
2) That is, the client buys / pays for various power supplies or applications, but he cannot even connect them himself? For example: even a banal turbosms client will not be able to connect or add an alpha name?
No, maybe.
The client can put the application as he wants and play with the application settings if the application is "not ours".
If ours - can not.
Here it is also worth understanding what kind of settings we are talking about.
For example, will the client be able to create contact groups himself? Of course yes. Will the client himself be able to turn on and off checkboxes like "allow duplication of phone numbers in contact cards" - no, only with integrator certification so that he understands 100% what this will lead to.
11.03.2021, 20:25
Как со мной связаться - никак :)Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/ Original comment available on version: ru
Roman, since the cost of integrating turbosms into the onebox integrator costs 2 hours :)
11.03.2021, 21:04
Original comment available on version: ru
Maxim Shevchenko wrote:
Roman, since the cost of integrating turbosms into the onebox integrator costs 2 hours :)
Maxim, I don’t think that connecting a turbosms can take a specialist 2 hours. With standard settings in the PSU - from 10 to 40 minutes maximum.
During the period when I purchased Boxing and was not yet familiar with it, it took me 30 minutes, given that I also watched this video - https://prnt.sc/10jqmww
Yes, but I understand that there should be discreteness, but it definitely should not be equal to 1 hour.
PS In general, I think in this request we should not talk about other topics :)
12.03.2021, 16:24
Original comment available on version: ru
Miroshnichenko Maxim Alexandrovich
OneBox CEO wrote:
Good afternoon, Roman Sergeevich!
1. OneBox has a huge bunch of checkboxes that cleverly affect the logic of the entire system. And if you give access to someone who does not know what he is doing, how it affects the system, then this will lead to bugs, for which we or integrators will have to take the rap for free. Now on our forum, 50% of questions are generated like “I put a couple of checkmarks here and put 500 actions on the stage - why is everything stupid?”. And we need to answer this, and this is the time of employees, and this is money, and now they are more than these clients paid for the boxes.
"So the time of employees and money are spent in the wrong place..."
Why?
They have to answer a bunch of questions on the forum...
Why?
Users set up the system in such a way that it works crookedly.
Why?
There are no complete/accessible instructions. The functional-interface connection is clumsy and complicated. The functionality is expanding, but the usability is not (the system is not intuitive).
Often bugs get out in the system (and the forum is also a witness to this).
...
What are your answers to this question?
If in your case the clients are integrators, then it is unlikely that anything will change for the better for real 'Box clients'. Then it is logical for the system to remain complex, confusing and inconvenient ...
13.03.2021, 10:51
Original comment available on version: ru
Why?
They have to answer a bunch of questions on the forum...
Why?
Users set up the system in such a way that it works crookedly.
Why?
There are no complete/accessible instructions. The functional-interface connection is clumsy and complicated. The functionality is expanding, but the usability is not (the system is not intuitive).
Often bugs get out in the system (and the forum is also a witness to this).
It is easier for a modern user to ask in a chat (and get angry that they are not answered quickly) than to read instructions.
Because the corporate world is 90% "to talk" (meetings, zooms, Skype) and 10% is "to do something."
Because a child and an adult assembles LEGO not according to the instructions, but as he wants.
Because if the lack of instructions prevented the sale and use of the box, then the instructions would have been there a long time ago.
Because bugs in software are a normal process. The chromium engine that Chrome is built on, 1,100,000 open bugs, and these are bugs from Chrome developers to chromium engine developers, not even user bugs yet - https://bugs.chromium.org/p/chromium/issues/list
13.03.2021, 13:25
Как со мной связаться - никак :)Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/ Original comment available on version: ru
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