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Incorrect display of personal balance

The calculation of the correct balance in the partner's personal account has gone wrong.
I'm attaching a screenshot.
The balance sheet does not match the income.
Original question is available on version: ru

Answers:

not very informative screenshot
09.01.2023, 13:47
Original comment available on version: ru

Валерия
Personal license
20 dollars disappeared from the balance.
the screenshot shows receipts on the balance and debits
should be 20.91, but in fact it is 2.84
09.01.2023, 14:18
Original comment available on version: ua

Looking at this log of operations, it is quite difficult for me to understand which operation is missing in order to have 20 bucks more.
That is, there must be some kind of replenishment or a series of replenishment in the amount of 20 bucks.
Therefore, if you know about some replenishment that is not here, you can show either a payment order or an extract, something that I can navigate and say "yes, it's not here, I'll add it now"
13.02.2023, 18:14
Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/
Original comment available on version: ru

Валерия
Personal license
please look at the screenshot - there was a top-up of 21.89, then a debit of 6.97
then another top-up in the amounts of 2.99 and 3 - if you calculate mathematically, the amount on the balance should be at least 20.91
and on the screenshot - 2.84
so $18.07 has disappeared somewhere
14.02.2023, 10:19
Original comment available on version: ua

No, this does not mean that the money has disappeared somewhere.
The screenshot shows only a part of the transactions, not all.
I wrote you a list of all your balance operations in telegrams.
To make sure that everything is correct, send to your partner chat a list of all payments that you replenished the balance, we will verify that each replenishment operation was registered in our billing.
15.02.2023, 20:04
Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/
Original comment available on version: ru

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