Maxim, why not like it? I even really like everything!
The answer is extensive, detailed with facts, figures and appropriate subtle humor where it is needed :)
Thanks for the Bronze! I am pleased to be in the top three, although I did not claim to be the first to connect. I wrote "one of the first". I add for accuracy.
1. You made a good miscalculation. Of course, the sums are large and it's your money. But I want to replace it, you still invest this money in the development of the product, and whatever you call it (because of a negative review or a positive one), the product itself received an Update and became even more valuable. Moreover, in a very short period, this is also important! Also, if this situation had not happened, you would still spend your money on improvements and bug fixes, and receive negative feedback from other customers, only they were blurred in time. Yes, that makes them easier to understand.
Regarding the chat: pay attention - this is a chat (a kind of flea market of opinions, questions, etc.), and not a court session where everyone is obliged to give arguments. To whom these arguments were needed, he could ask. Yes, different chats have their own rules, but Vyacheslav has simple rules, plus if I, as a participant, don’t like any chat, I just leave it.
At the expense of arguments, I think you'd better ask Igor: what percentage of all my requests that were put on the forum from July 17 to July 19 were marked as errors, and not as my wishlist? Each such error found by another client could add +1 to the negative karma of the OS, and vice versa, +1 to the positive side of the OS.
2. On this issue, I completely agree with you. Any manager/owner of a business should first of all be guided by mathematics and numbers. This happened to me on Saturday, when I started to write requests on the forum because of the thought that neither I nor all of my hired staff would simply be able to work on Monday. And this is wages, dissatisfied customers and much, and much more. In general, I also calculated these figures only in the context of my business.
3. As I said earlier, more than once - this is my opinion, which was specific at that time and minute.
In the 19th century, a steamboat was the TOP transport that was well spoken of, but today's people will definitely choose some modern liner, and if they are offered to compare it with a steamboat, then you definitely won’t hear anything good. So is this situation where opinion can easily change, like any technology, because yesterday it was one product, and after improvements it is completely different. Am I wrong? You yourself have repeatedly said - "OS is a completely different product ..." in comparison with MVP.
Now for your phrase "then let's show us all at least one positive review (when the opinion has changed) about any product or service that you have ever received from someone." - Yes Easy!
As you asked, I'm showing one of them
https://www.google.com.ua/maps/contrib/110126634862416418217/place/ChIJ8cTLI7PF1... !3m1!1e1?hl=ru&authuser=0, + I'm attaching a photo just in case (see below).
In addition, I also want to write: this Saturday, I was able to change my Positive opinion to a negative one (see photo below), and this once again confirms that a person does not live all his life with one opinion about anything or anyone. I also ask you to pay attention that these recommendations about CRM were read not by 100 clients as you write, but hundreds of times more and you know why, since you yourself are a member of this community, which is 16.7 thousand users.
And since you had to show evidence that I, like other people, can change their minds, then I also have a counter question for you: are you ready to remove item 8 for all clients (not for me) and show that you like Is the business owner interested in dealing with negative reviews and not just "fighting" them? :) Especially since all the critical bugs have been fixed and I'm more satisfied than dissatisfied?