Unable to add main image to product.
Unable to add main image to product.
https://bobrdobr2.crm-onebox.com/app/product/70/edit/#done
Video: https://youtu.be/NOdStQPu9xE
In the developer console it gives the following error:
Unchecked runtime.lastError: The message port closed before a response was received.
Original question is available on version: ru
https://bobrdobr2.crm-onebox.com/app/product/70/edit/#done
Video: https://youtu.be/NOdStQPu9xE
In the developer console it gives the following error:
Unchecked runtime.lastError: The message port closed before a response was received.
Answers:
Hello, I uploaded a picture following the steps from the video.
What file type was the image, what browser version?
What file type was the image, what browser version?
09.08.2021, 15:42
Original comment available on version: ru
Hello! It is impossible to upload a picture to this particular product and several other products, images are added to other products (we are talking about the same image for the purity of the test).
09.08.2021, 15:51
Original comment available on version: ru
Have you tried consistently disabling extensions in the browser to identify the cause of the error, as advised on this resource?
https://stackoverflow.com/questions/54126343/how-to-fix-unchecked-runtime-laster...
https://stackoverflow.com/questions/54126343/how-to-fix-unchecked-runtime-laster...
09.08.2021, 16:54
Original comment available on version: ru
Tried in pure chrome - similar.
I think the problem is not in the extensions, watch the new video:
https://www.youtube.com/watch?v=wy_gH4RJZvA
The problem is in old products, relatively new and newly created products easily load images.
I think the problem is not in the extensions, watch the new video:
https://www.youtube.com/watch?v=wy_gH4RJZvA
The problem is in old products, relatively new and newly created products easily load images.
09.08.2021, 17:26
Original comment available on version: ru
I figured it out, but it's wrong...
To begin with, I upload any photo from the link, then I delete it and after that you can upload the image according to the standard scenario.
To begin with, I upload any photo from the link, then I delete it and after that you can upload the image according to the standard scenario.
09.08.2021, 17:29
Original comment available on version: ru
Tried on products 7, 9, 10
Uploaded the same image without any problems
strange problem
Uploaded the same image without any problems
strange problem
09.08.2021, 17:49
Original comment available on version: ru
Perhaps this is somehow related to the period when the main images were not loaded (there was an error with uploading to OneBox), we uploaded additional images for this category during that period. If these are isolated cases, then it’s not scary, a solution with a crutch, but it works.
Tell me, does the image take up space (is it stored in OneBox), which was in the main image and was re-uploaded with a new image?
Tell me, does the image take up space (is it stored in OneBox), which was in the main image and was re-uploaded with a new image?
09.08.2021, 18:00
Original comment available on version: ru
While it is difficult to trace the causes, apparently your case is unique.
Nicholas wrote:
Tell me, does the image take up space (is it stored in OneBox), which was in the main image and was re-uploaded with a new image?
If reloaded without explicit deletion through a checkmark, then the old image is saved.
Nicholas wrote:
Tell me, does the image take up space (is it stored in OneBox), which was in the main image and was re-uploaded with a new image?
If reloaded without explicit deletion through a checkmark, then the old image is saved.
09.08.2021, 19:03
Original comment available on version: ru
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